The Role

Provide a customer care presence across our social media platforms (Twitter, Facebook, Instagram and Trust Pilot). This includes answering questions, sparking discussions and mediating conversations across our social sites. You will also be expected to identify voice of the customer trends.

Our Team

Our team are here to make a difference to our customers over social platforms and change the conversation.

We’re a bunch of dedicated individuals who are multi-skilled in all aspects of customer service with a laser focus on improving the customer experience and getting them the help they need.

We are hard working but like to have some fun along the way; after all engagement is our thing!

Job Details

• Demonstrate a passion for helping customers

• Manage escalated situations by coming up with solutions and building rapport

• Be the voice of the customer for the business by disseminating information to drive improvements

• Support and educate customers to find the information they need, when they need it

• Moderate all user-generated content in line with guidelines and rules of engagement

• Collaborate with other departments to manage reputation and drive improvements

• Work with Marketing and our PR team to ensure customer communications are engaging and authentic

• Monitor social networking platforms to ensure positive and negative buzz is addressed and reported

As a recognised Top 50 Inclusive Employer in the UK, we know that diversity means success and innovation. We want our workplace to reflect the communities and customer we serve. Being inclusive is part of our DNA; we are all 100% human, and we create a culture where you can truly be yourself.

We’re also not your usual 9-5. We are a dynamic workplace and we want to talk to you about how you like to work.