SIEM Engineer - Cyber Security Engineer - Security Delivery Engineer - Managed Services - Professional Services - SIEM - Remote - £40k-£50k - Permanent Job Title: SIEM Engineer Location: Remote Salary: £40k-£50k Benefits I am currently working with a global provider of IT & IT security solutions and services, supporting over 1,500 customers from a range of different industries. Having recently undergone an exciting acquisition they are seeking a SIEM Engineer to join their team due to growing demand. As a SIEM Engineer you will be responsible for the delivery of technical support for the SIEM solutions for our clients IT managed services support and Professional Services Customers. 

The role: Our client is looking for an individual with experience servicing any SIEM Systems.

 Engaging with the 1st line Service Desk to handle Incident and Request escalations Diagnostic use and administration of the SIEM monitoring systems (Any SIEM Technologies) Troubleshooting and resolving Incidents & Problem tickets, using Tools, troubleshooting best practice, vendor documentation, raising Vendor cases, escalating to the Team Manager as necessary.

 Assessing and delivering Services Requests, researching technical solutions, and raising Change Requests, escalating to the Team manager as necessary. Installations, upgrades & Health checks of SIEM systems to internal and external customers. Assisting the pre-sales team with professional services Statement of Works Delivering monthly/quarterly service reviews to our SIEM customers providing best practice guidance, additional functionality and monthly services delivered Supporting the transition process including the delivery of customer remote connectivity for the support of new/renewed Managed Services.

 Responsibilities: Ensuring tickets of all types are being driven to a successful outcome within the agreed service levels. Take effective ownership of allocated support tickets and ensure management to ITIL standards. Ensuring consistent customer communication throughout the life of support tickets. This includes updates on diagnostic and corrective actions, root-cause analysis and Vendor case raises, testing, and agreed resolution. 

Escalating Incidents to vendor support where required and ensuring completion of the incident where applicab Championing best practice, team-working and knowledge sharing. Creation and maintenance of technical and inventory documentation, for new and existing SIEM systems. Delivery of internal and external reporting within the agreed timelines. Preparing knowledge base articles to be used by other team members and teams within the company. Analyse and understand Professional Services customer existing infrastructure, new requirements and project deliverables Work closely with Pre Sales technical consultants to understand the proposed solution for Professional Services customers Assist the transition process with transitioning new SIEM customers into support. Produce for customers and hand over internal documentation for any Professional Services customer delivered solution. 

Keeps abreast of developments in the SIEM solutions Security environment such as updates and new features. Joining an out of hours call-out rota (Typically 1 in 3 weeks) Skills: Strong customer/user focus - ability to operate at Operational/IT Administrators/End user level A proven track record of delivering complex SIEM solutions Experience of working in a procedure-based environment where ability to work to tight deadlines is essential Demonstrates a breadth and depth of technical expertise using ITIL best practices Relevant university degree and/or professional qualifications and/or experience