Description

Join us in cultivating a collaborative workplace driven by unique perspectives. We’re proud PwC advances a culture that helps everyone to thrive. It's one of the reasons we're recognized as a "Top Company" to work for in Canada. As you ignite a meaningful career and build a network that’ll last for life, you'll work with people from diverse backgrounds and industries to help solve important problems, empowered by technology to turn today's ideas into tomorrow's solutions. We cultivate an environment in which our differences are embraced and our people feel comfortable bringing their whole selves to work. An empowering and diverse environment starts with you. Are you ready to get started?

A career in Products and Technology would provide you the opportunity to be part of an organization that is building a leading tech experience that solves big challenges for our firm and our clients. Our products and tech-driven solutions are how we move faster, cut through complexity and fuel growth. We start with the problem and solve it with experience and tech know-how. Our skilled technologists, data scientists, product managers and business strategists are passionate about using technology to accelerate change.

Our internal facing team is responsible for the development of web applications and working with multidisciplinary software engineers across the entire development lifecycle. We drive application development based on screens, documented requirements, and user stories and assist by driving the resolution of application defects.

Reporting to the L3 Application Support Team Lead, a career in Development, within our Products & Technology organization, will provide you with the opportunity to invest in new business models that leverage our knowledge and build solutions for the growing digital market. Each new solution focuses on data-driven platforms or other intellectual property based solutions that leverage emerging technologies and new business models. Through the process of building new solutions, we foster a culture of innovation within PwC, extend brand relevance in the market, and generate new revenue.

Important point(s) to consider

COVID-19 Vaccination Policy: Putting the safety of our people and clients first as we look to a hybrid future: The health, well-being and safety of our colleagues, clients, and communities is our number one priority. Vaccinations have proven to reduce the risk of COVID-19. Effective Friday, October 1, 2021, PwC Canada requires all partners, staff, contractors and visitors to be fully-vaccinated when entering a PwC location, subject to applicable legal exemptions. At PwC, the future ways of work will be a hybrid of in-person and virtual, allowing choice and flexibility to explore new ways of working and collaborating. Read this press release for further details.

What you'll create and do

As a Manager you’ll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. Responsibilities include but are not limited to:

Provide 3rd level support for SharePoint Online and Power Platform custom developed products/applications 

Resolving customer problems and queries 

Log, Resolve, track all queries and update the help system accordingly

Take ownership of all queries, and identify and highlight issues to relevant departments for resolution and follow through until resolved

Work closely with L2 support as well as the Development team

Communicate regularly with the client, or communicate through the Client Success department, making sure they are kept informed at all times of the status of their issue(s) until resolution is in place

Trend analysis and reporting

Establish and comply with SLAs

Identify gaps in the client’s support agreement as sales opportunities and notify Client Success / Development to quote them

To keep informed of new changes / defects that have been made to the program

Assist and support your colleagues on your team in order to share knowledge and maximize team contribution

Production and submission of documentation in line with company procedures and submitted in a timely manner

What you'll bring to this role

An interest in upskilling for a digital world and technology trends, an openness to learning new tools and adapting how you work

A demonstrated commitment to valuing differences, developing and coaching diverse teams, and ensuring diverse perspectives are heard

Bachelor’s degree is required, with a focus in Computer and Information Science preferably

Software Development and Application Support experience with SharePoint, SharePoint Online, and Power Platform

NET, Azure Cloud, MS SQL

Excellent troubleshooting skills

Knowledge with Defect Tracking Systems: Service Now

Knowledge with monitoring tools like Splunk, Appdynamics

Excellent written and verbal communication skills with the ability to communicate effectively

Strong problem-solving skills

Be able to investigate issues and devise effective solutions in a systematic and logical manner

Ability to work under pressure with limited time, direction and guidance to complete tasks in a timely and accurate manner

Adopt a positive, proactive approach to work

Ability to delegate and supervise activities and tasks.

Clearly communicates efficiently and professionally to peers and clients alike

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