Service Support Engineer (11058)

Are you passionate about IT and Technology?  Do you enjoy working with people and providing a 1st class customer service? Do you love working with a team and contributing to a fantastic cause? We have some fantastic opportunities for the right people to support Children's Services, Retail and our other business lines in providing local issue resolution, support, advice and guidance.  This role will also support the organisation in delivering Barnardo's Tech Transformation and mobilising services within the region you will be based.

At Barnardo's we believe in children and support the most vulnerable children and young people in the UK.  As a Service Support Engineer you now have a chance to play your part in this vital work.

You will  be working within the Operating Technology team as a Service Support Engineer.  Some of your main responsibilities will be to advise, analyze, troubleshoot and fix first and second line technical issues for our technology-related infrastructure, hardware, software as well as mobilising and supporting our with on-site visits as well as remote support.

We have 4 new post available within the Service Support Team which will expand the support of our team to 10 engineers covering the UK.  Positions available will cover the following areas:

• South West England and South Wales;
• London (South of Thames) and South East Anglia
• Central South & East
• North England

The Service Support Engineer role is an existing post within the Operating Technology team in Business Services. The function of the SSE is to assist offices, Children's Services, Retail and our other business lines in local issue resolution, support, advice and guidance as well as business relationship with other key areas of the business.  An important part of your role in its first few months will be to work with the service support manager, as well as your local colleagues, to ensure that the right level of support is provided across the organisation and the country.  Our team of empowered engineers will be expected to fulfil both physical and remote requests for support, including during mobilisation and shutdown of services, and provide a more joined-up and friendly support experience to teams on the ground.

As a Service Support Engineer, you'll enable hundreds of people to do their job every day by being aware and proactive about troubleshooting local problems, and thousands of people by working closely with the rest of your team nationally to solve big issues as they arise.

This role is home based and you will work mainly within your local region but may occasionally be required to travel to other regions to support your team in larger projects or rollouts. 

It is a fantastic opportunity for further career development in managing your own regional projects and mobilisations using various all round technical skills whilst building relationship management skills with key stakeholders and working with other areas of the business.

If you would like to use your talent to make a positive difference and develop your career then we would like to hear from you! 

More information about the role is available below.

When completing your application please refer to your skills knowledge and experience in relation to the Person Specification, Job Description and Additional Information document (if applicable). This should be done with an understanding of the context of the service described.

About Barnardo's

At Barnardo's we believe in children – no matter who they are, what they have done or what they have been through. Please read about our basis and values following the link below. You will be asked questions relating to them as part of the recruitment process for this role.

Barnardo's is committed to having a diverse and inclusive workforce for staff and volunteers. We actively encourage applications from disabled, Black, Asian and Minority Ethnic and male candidates as they are under-represented within Barnardo's.