Service Officer - Student Services

Job no: 544300

Work type: Continuing

Location: Canberra / ACT

Categories: Professional

Classification: ANU Officer 5

Classification: ANU Officer Grade 5 (Administration)

Salary package: $74,782.00 - $ 81,579.00 per annum plus 17% superannuation

Term: Full time Continuing positions.

• Student Support Services has 2 positions available.
• Become a key member of the team that supports the whole life-cycle of students in the College of Engineering and Computer Science from pre-admission through to graduation and transition into the workforce.
• Actively participate and collaborate in ongoing improvement in processes and quality service delivery to provide our students the best experience.

College overview

The Australian National University (ANU) College of Engineering and Computer Science (CECS) is a vibrant and diverse community of more than three thousand students, staff, and visitors. Our College is comprised of three schools: the School of Computing, School of Cybernetics, and School of Engineering, supported by the Professional Services Group. We aim to bring together expertise in social, technical, ecological and scientific systems to build a new approach. In the College, we draw on our disciplinary foundations to find and solve problems of global importance. Our people build on our traditional world-class expertise and take it in creative, unconventional directions. Through the Reimagine investment, we have the privilege and the responsibility to build a new legacy for the University, the country, and even the world. We will deliver on our mission by building a strong community, providing transformative educational experiences, conducting high-impact research, seeking meaningful engagement, and becoming a resilient organisation post COVID-19. Join us in shaping a new intellectual agenda to reimagine engineering, computing, and the use of technology in the world.

The Professional Services Group provides expertise that supports the College in the successful delivery of its objectives. We achieve excellence in services by partnering and collaborating with academic staff, students and external partners, through embracing diversity of ideas to coming up with innovative solutions. Our expertise spans across Engagement, Community, Resources, combining strengths across each of these focused areas to identify and build strong collaborative relationships throughout our broad stakeholder base.

Position overview

This position is a continuing appointment to contribute and work closely with the other members of the CECS Community pillar in the Student Services, Employability and Experience team and with the wider College community and ANU, liaising with and providing quality advice and service to a wide variety of stakeholders. There is an additional 9 month fixed-term role, also in student services, for which all applicants will also be considered.

ANU is committed to building a diverse and inclusive community, and particularly welcomes applications from women, Aboriginal and Torres Strait Islander people and candidates from culturally and linguistically diverse backgrounds. Furthermore, it is practice in the ANU College of Engineering and Computer Science to actively seek a gender mix of shortlisted candidates for interview. For more information about staff equity at ANU, visit

We welcome and develop diversity of backgrounds, experiences and ideas and encourage applications from individuals who may have had non-traditional career paths, who may have taken a career break, had career disruptions or who have achieved excellence in careers outside of the higher education sector. We will support applicants with a disability and those who require flexible arrangements in their work environments or patterns. If your experience looks a little different to what we've described, but you're passionate and motivated by this position, we welcome your enquiry and application.

The ANU provides attractive benefits and excellent support to maintain a healthy work/life balance and offers generous remuneration benefits, including four weeks paid vacation per year, assistance with relocation expenses and 17% employer contribution to superannuation. This also includes generous parental leave, the possibility of flexible and part time working arrangements, a parental and aged care support program, dual career hire programs, ANU school holiday programs, and childcare facilities on campus. For more information, visit:

To enquire about these positions, please contact Paul Dowden: T +61 2 6125 5708 or E