Agile Working Options

Other Agile Working Arrangements / Open to Discussion

Job Description Summary

Lloyds Banking Group is the UK’s biggest Retail, Digital and Mobile bank with over 30 million customers; we have a big responsibility to Help Britain Recover. We’re investing £3bn into our People, Platforms and Data to become the best bank for customers and rapidly redefining into a leading UK FinTech.

It's the role of our Chief Information Office (CIO) to provide the backbone infrastructure upon which this bank operates. This role of F5 Service Lead will be pivotal in expanding and enhancing existing technologies, integration and optimisation of the toolsets, taking a lead in incidents whilst ensuring that our customers both internal and external are protected.

Job Description

Want to know more?

The Networks F5 team is responsible for protecting and securing the group’s core infrastructure. Whether that’s protecting the group from malicious attacks, providing connectivity or supporting the growing business needs. The estate of F5 devices is ever-growing at LBG; we are specialists in our field and help drive the technical strategy of the organisation. We are also involved in supporting colleagues and customers and are often engaged to help diagnose and remediate complex incidents. Our technology is hosted both in 'on premise' data centres and in the cloud, we also have a multitude of technologies at our disposal.

Intrigued to hear more?

This role builds the balance of leading the day to day support function within the team alongside developing and mentoring colleagues. Your time will be split between managing incidents and problems and building on existing good practices through driving service improvements.

This is an operational focussed team so an element of “out of hours” working / support will be required.

What about you?

You'll have a solid understanding of IT and Networking. You'll be very keen to develop this technical knowledge further within the F5 Networks arena. You'll assist with development and support of LBG systems and services, to meet the quality standards that our customers expect. Duties will include :

â–ª Provide a quality service to customers by leading on incidents, problems and change; dealing with complex queries and leading the investigation and resolution of technical issues.

â–ª Proactively manage recurring operational tasks on the F5 infrastructure.

â–ª Working within and building upon the team's current processes, systems, and procedures, identifying and implementing areas for improvement.

â–ª Deliver year on year improvements in the effectiveness and efficiency of the F5 service proposition.

â–ª Perform risk monitoring and assessment tasks by following established procedures in order to provide support to others.

â–ª Assisting in Root Cause analysis for service affecting issues within agreed approaches and timescales.

â–ª Develop personal capabilities and technical knowhow using existing formal and informal training opportunities.

â–ª Deliver, lead and motivate a skilled workforce to ensure maximum contribution.

â–ª Drive maximum value from suppliers in terms of both service and cost at a measured risk profile.

â–ª Contribute to the overall F5 team business plan.

â–ª Lead supplier governance meetings in areas of Service.

â–ª Define and deliver the reporting requirements around Network F5 Infrastructure Service reporting.

What would you get in return?

You’d get a benefits package that includes;

• A performance related bonus
• Generous pension contribution
• 30 days leave plus bank holidays
• A flexible cash pot (4% of base salary) to spend on benefits
• Private health cover
• Wider corporate benefits and perks