The opportunity

Right now, we have a permanent opportunity for a Service Integration Manager to join our IT Service Integration & Support team.  You will be responsible for supporting escalations, managing customer operations and leading and coordinating service recovery. You will need to ensure a seamless integration of services by managing and coordinating service delivery across all relevant parties.  

Your Key accountabilities are:

• Manage relationships with all stakeholders to ensure delivery of reliable IT services, adherence to best practice, and drive continuous improvement alongside the engagement and enablement team
• Ensure seamless integration of Transport IT, Sydney Metro IT and suppliers services to support customer needs and performance requirements
• Drive and deliver timely and effective issue escalation, manage coordination and ensure a clear understanding of business impacts, and with Transport IT service owners and suppliers, to deliver prompt resolution and minimal disruption to business activities
• Operate with a customer first mindset, to effectively manage IT service provision and support to identify and deliver IT initiatives aligned to business requirements

Please click here to view a copy of the position description.

Read through our candidate information pack to learn more about this great opportunity and our Information & Technology Branch.

About you:

You are an experienced Service Integration Manager having managed end to end services and have a good understanding of IT Technology, Service Delivery and ITIL or Service Management frameworks.  You will excel in developing relationships, understanding the business priorities and how any technical issues will impact the business.  You will have evidence of continued professional development, drive continuous improvement, and led project teams to integrate and embed new projects and services into BAU service delivery using a customer first mindset. 

To be successful in this role, you will be experienced in the coordination of implementing patches and dealing with outages being the key point of contact to the support team and have successfully managed any issues that arose.  You will possess excellent stakeholder management skills, provide high quality advice and be committed to driving outcomes. 

Salary and benefits

The salary for this position is a Grade 9A ($138,670) – 9E ($155,309) per annum, plus superannuation and leave loading.