About this role

The Service Improvement Specialist directly supports the Senior Manager of Service Improvements by driving the scope of complex, small to medium size technical sub-project deliverables through the software development lifecycle (functional & non-functional) into production. The role requires significant engagement across wider technical teams in the organisation, bringing parties together to clarify and resolve issues.

You'll have the following responsibilities

• Focus will be on improving IT Service for Openreach customers working in partnership with Business Units (SD / FND / CCP / CEng)
• Incident Management / Problem Management / Service Request Management
• Understanding what it takes to improve Minimum Service Levels & Customer Experience – and build a Service Strategy that delivers tangible improvements / outcomes
• Ownership of executing against the Service strategy by building business cases / influencing decision making using data points to support / delivering against the business case on-time and within budget
• Providing technical expertise to inform contract and commercial management.

You'll have the following skills & experience

• Good understanding of IT Service (ITIL models / TMF / ITSM)
• Prior experience in Technology roles – Understanding Software delivery lifecycle models (Agile / Waterfall / Release)
• Proven experience in delivering business outcomes using Technology solutions (Inception – Ideation Phase r to delivering the business benefits)
• Demonstrable experience working in a technology roles.
• IT- Service Management