The world of business is undergoing a significant change with the next Digital Revolution - the move to the cloud. Azure is at the forefront of this revolution with an ever-expanding array of services and offerings.  

  

We are looking for passionate candidates with experience deploying on any of the public cloud platforms to help us redefine “online support”.  This role is ideal for someone who is passionate about deploying or supporting cloud services with knowledge of usage patterns for these services.  

  

As an Azure Customer Engineer for online Chat support, you will closely monitor and respond to customer questions, representing Microsoft and Azure Engineering in these interactions. You will also be the voice of the customer and have a strong connection into Azure service teams, to identify recurring issues and feature requests to drive product improvements.   

Why Azure CXP?

The Azure Customer Experience team is uniquely placed to disrupt the facets of the engineering-customer connect. A fast paced, startup like environment where the focus is on applying the engineering mindset and getting things done.

If you have an engineering mindset, are passionate about Cloud Services, a quick learner and enjoy helping customers, we want you!  

Responsibilities

• Support Azure customers real-time through chat, screen sharing, research and call-back, as part of a global support delivery team
• Ability to go technically deep across Azure services (at least level 200-300) and actively seek solutions to customer needs and communicate trends to leadership
• Turn Azure customers to Azure fans by improving support efficiency through finding opportunities to optimize existing processes and tools
• Building a close working relationship with the teams related to assigned service areas to leverage in case of escalations, as well as to drive product improvements
• Building and updating Azure product documentation to help customers deliver solutions on Azure
• Work closely with the feature Engineering teams to report bugs, expedite bug fixes and bubble up feature requests.

Qualifications

• Skills Required:

   

  TECHNICAL SKILLS

   

   

  Networking

  • Familiarity with networking concepts including VIPs, NAT, DNS
  • Familiarity with networking tools (ping, tracert, tracemon, wire shark, etc.)
  • Understanding of load balancing, geo-redundancy, CDN and VPN technologies preferred
  • Understanding of the OSI model and related concepts
  • Strong knowledge and understanding of TCP/IP protocols and OSI model
  • Experience with Infrastructure / Network Administration
  • Expertise troubleshooting large Network Environments and familiarity with packet sniffers: Wireshark or Network Monitor/Message Analyzer
  • Fundamental awareness of Private, Hybrid, Public Cloud, OS : Windows and/or Linux, Virtualization of SDN technologies
  • Knowledge and understanding of VPN, IPsec, DHCP, DNS, HTTP/s, MPLS/BGP/Layer3/Layer2
  • Hands-on experience of Proxy and Firewall

   

  Additionally, Knowledge of one the following domains is desired:

   

  Windows Azure Platform

  • Knowledge of Windows Azure Platform services
  • Azure Platform development and deployment concepts
  • Familiarity with troubleshooting

  Operating System/Virtualization

  • Familiarity with Active Directory, Security, OS Internals concepts
  • Understanding of Virtualization concepts and virtual system administration
  • Experience with Hyper-V configuration and administration