The mission of Microsoft Digital is to power, protect, and transform Microsoft as the voice of our digital transition in the market. ​​​​​​As part of Microsoft’s Cloud + AI Group, we are responsible for building, managing, and securing the platform, products, processes, and services that powers Microsoft. We build, maintain, and implement a cloud-first approach to our technology and experiences, from custom-built business solutions developing our campus of the future and our productivity and collaboration experiences like Teams and SharePoint, to horizontal 3rd party solutions like SAP and Adobe. As a steward of Microsoft and our customer’s data, a core function of Microsoft Digital is ensuring the security of every aspect of the business. Microsoft Digital is responsible for company-wide information security and compliance, with a strategic focus on information protection, assessment, awareness, governance, and enterprise business continuity. Microsoft Digital’s charter is also to influence and work alongside engineers across the company and with strategic partners to build and grow their cloud products and services. As customer zero, we deploy these services inside Microsoft and then share best practices with enterprise customers at scale across the globe. We have exciting opportunities for you to innovate, influence, transform, inspire and grow within our organization and we encourage you to apply to learn more! 

The Information Protection Services team builds large scale security solutions, and we are looking for a service engineer to help us deliver the next generation of security solutions and services.

We have an exciting opportunity for a Service Engineer who is passionate about secrets management, data loss prevention and process design. We are looking for a Service Engineer who is ready to be a part of a team that moves fast, leverages continuous delivery practices, and is centered at the customer experience. This position requires strong collaboration across teams and organizations and you’ll play a vital role in engineering critical security services.

The ideal candidate will have experience in a team environment, experience running and designing enterprise-scale services and platforms, technical depth in cloud platforms, agile development practices, SQL, and experience in designing and tuning telemetry. In addition, this position requires an individual who can demonstrate the ability to ensure highly resilient and scalable service designs through partnership with other members of the service team and our product group partners.

Preferred work locations:

Atlanta, Georgia

Austin, Texas

Redmond, Washington

Reston, Virginia

Remote in the U.S.

Responsibilities

Key responsibilities: 

Drive detection, labeling, and remediation of all sensitive information across all of the Microsoft tenant.

Analyze product performance and operability. Identify gaps and bugs and drive to resolution.

Manage availability, latency, scalability and efficiency of services by engineering reliability into software and systems. Focus on operability of the service including security, privacy, resiliency, business continuity and disaster recovery.

Develop a data-driven approach to identify security risks and the threat landscape.

Maintain an unwavering focus on Quality of Service. Execute with high accountability to schedule and quality and have passion to improve, evolve and revolutionize the systems you manage.

Participate in the incident management lifecycle, including escalation, communication, debugging, resolution, and problem management. Lead service teams through live site reviews and corrective action plans.  Participate in 24x7 on-call on a rotational basis.

Qualifications

Basic Qaulifications:

2+ years of experience in Service Engineering environment, especially in providing high level production support services

At least 1 year of experience SQL (MySQL/Sql Server/Sql Azure)

At least 1 year of experience programming with PowerShell/Bash

Minimum 1 year reading, writing, and configuring code for end-to-end service telemetry, alerting and self-healing capabilities

Preferred, not required:

Bachelor’s Degree in Computer Science, Mathematics, or related sciences – or equivalent work experience.

Prior experience managing a cloud environment

Experience with Virtualization (Hyper-V/Cloud VM)

Experience as a database administrator

Ability to create robust operational documentation

Experience with resilience modeling (failure mode analysis) on point solutions and ability to manually simulate service outages Experience using Agile Development processes

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.  We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.