Are you looking to further your customer service experience within an office environment?

Are you tech savvy and like solving problems?

Want to do all this, whilst supporting communities across Aotearoa?

The Organisation

This unique Service Desk team supports a key public sector organisation, providing a tangible impact on New Zealander's across the country.

As part of this team, supporting a large organization such as this, no two problems or days are the same and your customer service and communications skills will be vital.

This is a great opportunity if you're technically savvy, to further these technical skills with indepth, ongoing training and support and kick start your career.

The Role

This Permanent, Full Time Service Desk role is based in Porirua and the nature of their work and the people they support means they operate on 24/7 roster.

These 8 - 10 hour shifts rotate between the Day, Evening and Night shift patterns across the course of a month, offering added incentives for oncall, whilst also allowing your body the time to settle into these shift routines.

The special nature of this team is evident from these hours, so we are looking for individuals that are flexible and excited by the opportunity to support the community in this unique environment.

In this role, your responsibilites will include;

• Providing exceptional internal and external customer service via phone and email
• Monitoring and driving timely response to customers
• Level 1 & 2 technical support across all business units
• Logging and maintaining incidents and requests using internal ticketing system
• Escalating requests to senior level as required
• Following up on service requests & taking ownership of incidents

About You

We are looking for individuals that are driven by outcomes and problem solving; that thrive in a customer service/people orientated environment and are looking to develop their skillset. If you have;

• Excellent customer service skills from either Retail, Hospitality or Contact Centre
• A interest in technology, either personally or academically
• Ability to multi task & high levels of organizational skills
• Experience with MS Office suite including Outlook, Windows and Office 365
• Previous L1 & some L2 service desk experience in a corporate/enterprise environment (beneficial but not required)

If this sounds like you, we would love to hear from you.

Apply today via the link provided and we'll be in touch.