Looking for your a change going in to the new year? Are you an experienced help desk professional or looking to grow your experience

• Temporary 12 Month Contract
• Immediate Start Date
• Within Central Government Ministry
• $30-$35 per hour depending on experience
• Central Palmerston North

About The Organisation

Here at Randstad, we specialise in Government IT recruitment.

At the heart of these roles is not only the technology, but the people. Our client and their IT team are diverse and inherently customer centric. Servicing the wider organisation, you are part of not only your immediate team but as a face of the IT team across the entire business.

About The Roles

Fundamentally these roles will involve;

• Customer service and technical support over phone, email and ticketing systems
• Incident and request reporting and resolution
• Face-to-face customer care
• Hardware support

About You

We are looking for Service Desk / Help Desk Analysts with fantastic customer service skills and the following;

• Strong customer service or service desk experience
• Good interpersonal communication skills both written and verbal
• Experience with;
• Office 365
• Active Directory
• Windows operating systems
• ITIL knowledge and understanding

ALL APPLICANTS MUST HAVE

• NZ Residency or Citizenship
• Relevant qualifications below or equivalent experience
• Business Computing
• Diploma in Information and Communications Technology
• National Diploma in Computing Support
• Do not hesitate! Apply today via the link below

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

• skills

  
  
  • service desk analyst
  •  it help desk
  •  level 1 help desk
  •  technical helpdesk
  •  customer service
  
  

• qualifications

  
  
  • technical qualification is beneficial
  
  

• education

  
  
  • college/pre-university