Thriving MSP based in Newcastle seeking Brisbane-based Service Desk Analyst to assist key QLD clientele. Your new company

A flourishing Newcastle-based managed service provider is on the hunt for a Service Desk Analyst to look after their key Queensland clients. With on-the-job training and development, this organisation provides a fantastic foundation from which you can grow your support career.

Your new role

Working closely with the Newcastle team, you will be provisioning L1/2 support to this MSPs Queensland clientele. Working from home, with period onsite support needed and the opportunity to travel to North Queensland biannually, no day will look the same. However, some of your key duties and responsibilities will include:

• Working across Active Directory, O365, Windows 10, and other core support tech
• Ensuring SLAs are met by providing exceptional customer service to clients
• Collaborate with fellow staff to increase personal knowledge, and develop skillset accordingly
• Establish effective working relationships with peer groups, and key internal stakeholders
• Monitor personal performance against organisation objectives, and instigate remedial action as required
• Drive your own learning, in upskilling and completing certifications

What you'll need to succeed

You will be a self-starter, with an unparalleled drive to complete, achieve, and succeed in your work. You will be able to thrive in autonomous and team-based working environments, with a passion for helping people and fantastic communication skills in-person and over the phone. Some of your key competencies will include, but are not limited to:

• 6-12 months experience working in IT Support
• Working knowledge of MS operating environments and applications, networks and end user devices
• Demonstrated experience in a customer service environment, with the ability to provide high quality service
• Understanding of ITIL processes

Tertiary qualification in Information Technology, and relevant industry certifications, will be highly regarded, but are not essential.

What you'll get in return

Aside from the opportunity to almost entirely from home, you'll be working with a managed service provider as passionate about tech as you are: ensuring that you are always at the forefront of the rapidly evolving IT industry. This role, alongside this organisation, will set you up for a long career in IT, whether you wish to pursue a team leadership position or follow the path of a systems engineer.

What you need to do now

If this role sounds like you, click 'Apply Now' to submit an up-to-date copy of your CV via our secure portal.

For further information about this role, please contact:

Caitlin Bills

Recruitment Partner

caitlin.bills@hays.com.au

(07) 3243 3044

If this role isn't quite right for you, but you are looking for similar Service Desk roles in Brisbane, the Gold Coast, or Regional Queensland please contact us for a confidential discussion on your career.

LHS 297508 #2611255

Job ID: 2611255 QjvyY0ukfX4wDisV

Posted Date: 17 Feb 22

Company Overview

About Hays

Hays is the leading global specialist recruiting group. We are the experts at recruiting qualified, professional and skilled people worldwide, being the market leader in Asia Pacific and the UK and one of the market leaders in Continental Europe and Latin America. We operate across the private and public sectors, dealing in permanent positions, contract roles and temporary assignments.

Hays believes the right job can transform a person's life and the right person can transform a business. They are passionate about connecting candidates with the right job for them.

Hays operates in over 40 locations throughout Australia and New Zealand. They find permanent jobs for over 15,000 people a year and temporary and contract assignments for over 25,000 people a year and at any one time employ over 20,000 temporaries and contractors.