Our client is a global name in air travel and are looking for some IT Service Desk superstars to join the team. They are proud of their inclusive culture and are committed to providing a vibrant working environment that welcomes everyone. You'll work alongside colleagues with diverse perspectives and be part of a team that enjoys socialising to make your day to day work an enjoyable place.

The Role

Your role is to join a well-established service desk team to provide enviable customer service to internal users throughout New Zealand. You will need to be ready to hit the ground running, as this is a very busy (but supportive) team! In this position, you'll troubleshoot system issues and resolve quickly, logging within a ticketing system. The position suits a candidate who is happy assisting internal users remotely and in person. You'll need to think outside the box at times when needed, and have a clear understanding of the ITIL framework, including how it relates to critical incidents.

Duties

• Provide level 1-2 IT Support to a range of users
• Log tickets and process them accordingly in order or priority
• Pride yourself in your customer service, making every user feel looked after
• Troubleshoot IT issues before escalating to senior team members
• Work as a team

Skills & Experience

• Experience working on an enterprise sized service desk
• ITIL certification or significant experience working within the framework
• Experience using the MS Stack, O365, Windows and Active Directory
• Basic network support experience

How to apply

Please send your resume in Microsoft Word format by clicking on the apply button or for further information, contact Camilla in our Auckland office on 09-915-6700.

Job Reference No: 06900-0012301343