Our mission is to break down the barriers of today to release the potential of tomorrow. Join us today and release yours.

About this role

Service Architect Specialists work with a wide range of internal and external stakeholders to define, design and agree the strategic approach for delivering complex, bespoke, managed service solutions for major corporate and public sector organisations.  They act as the service authority for the end to end managed service proposition, with engagement through the full sales lifecycle and in-life delivery process. Critical in ensuring BT’s Managed Services capability to deliver customer requirements and shaping the experiences that we create for our Corporate and Public Sector customers. They steer the direction of service approach in all major bids, ensuring contracts reflect an accurate and realistic service design that is deliverable and cost effective. 

These roles directly impact NPS scores across BT’s Managed Services and are critical in securing new bids and growth work through their support, commercial propositions and negotiations on deals that can range in scale up to £500 million.

You'll have the following responsibilities

Accountable for delivering the optimal service model for non-standard and complex customer solutions; including defining customer requirements, designing service solutions, negotiating offerings and developing pricing to ensure we're commercially competitive

Working with a wide range of internal and external stakeholders across multi-disciplined teams to assess customer requirements and minimise service delivery risks within the final contracted service commitment

Responsible for developing and managing strong customer relationships at senior level through providing specialist thought leadership and actively influencing the customer's service strategy and operational decisions

Accountable for the production of high-quality bid proposal documents outlining the specifications and value of our service to the customer. May be required, as part of the bid team, to lead the bid service workstream, consolidating partner and 3rd party service support into the overall solution/proposition

Negotiating directly with the customer at senior level (up to board level) on key service components such as contractual schedule content and Service Level Agreements (SLAs), in addition to third party contract service support, ensuring flow down of service constraints

Facilitating and contributing to innovation of approaches, using specialist knowledge of BT’s products and services to underpin service delivery

Accountable for accurate resource forecasting to ensure we will be able to deliver the contract requirements and suggesting mitigations of any potential resourcing / capability risks

Contributing to development and implementation of unit policies, documentation and procedures, to ensure we re-use and optimise design methodologies where applicable

Managing customer due diligence of successful new business and handover of the service design to the Service Introduction team and all stakeholders involved in delivery, to ensure understanding and compliance against key customer requirements

You'll have the following skills & experience

You’ll need to have significant experience working as a Service Architect Specialist

You’ll need strong stakeholder management skills internally and externally with excellent communication skills, commercial acumen, presentational and negotiation skills and knowledge of leading-edge technologies and best practice service delivery

You will be required to liaise, negotiate and agree a service model with key teams across Managed Service, Finance, Legal, Security, Commercial, Service Delivery, Service Management, and all stakeholders holding a responsibility for definition and delivery of any component of the service solution so experience of this is required

Track record of winning new complex business enabling the BT’s Managed Services to achieve financial targets and secure new revenues

Skilled to a minimum ITIL V3 or 4 Foundation, expected to progress to Intermediate ITIL disciplines

Ability to impact the business by influencing decisions through advice/quality of work produced by self/others

Able to maintain a reputation for quality and delivery of their expertise to the business.

Assists and may lead in the definition of strategy and evolution and associated investments for Group/Line of Business

Lead on the transformation strategy for service solutions

Benefits

25 days annual leave (plus bank holidays)

10% on target bonus

Pension scheme

Shares Plan

Flexible benefits: cycle to work, childcare vouchers, healthcare, etc.

Discounted BT products

About BT

BT has a key role in British society, fostering change and leading technology innovation. From delivering the Olympics, to supporting the emergency services, to investing more into research than any other UK technology company, we take pride in everything we do - and in the people who work here.

We're now a global company operating at the forefront of the information age, employing 90,000 people in 180 countries. And we're on a mission. Guided by our core values of Personal, Simple and Brilliant our goal is to help customers, communities and businesses overcome barriers and release their potential.

So, if you're interested in the power of potential, why not join us today and release yours? You can read more here about what it's like to work at BT

How to Apply

It's easy to apply online; you just need a copy of your up-to-date CV and to follow the step-by step process. Don't worry if you need to make changes - you'll have the opportunity to review and edit your work on the final page. We look forward to receiving your application!