Our mission is to break down the barriers of today to release the potential of tomorrow. Join us today and release yours.

There are two things that we want to share with anyone considering joining us.

Firstly, we’ve got big ambitions for our colleagues and the future of the organisation. These include our vision that inclusion and accessibility drive every conversation we have and every decision we make. We want our workforce to fully represent the communities and customers we serve, because a diverse business is a better business. We value every colleague, their diversity and the contribution that they make. When we say you’re welcome at BT, we really mean it.

Secondly, the one thing the pandemic has taught us is that a lot of current and future colleagues, where and when possible, want to embrace hybrid working. Therefore, we are introducing smart working at BT. Smart working means having the flexibility to choose, as a team, how and where you work depending on your team’s deliverables and needs; when you are at your shared core location to connect with others and when not. It may not be for every role, and, as part of the recruitment process, you’ll have the chance to discuss smart working and how it might work for the job you are applying for.

About this role

To ensure that EMS is equipped to deliver, maintain and manage the availability of services through the ITIL Service Continuity practice across all customer contracts. The role is to minimise customer impact in the event of disruptive/major incidents that cause great damage or serious loss to customer services by incorporating strategic planning and managing the recovery of IT services promptly whilst safeguarding the interests of key stakeholders and our organisation’s reputation, brand, and value-creating activities.

The service continuity practice and success factors are audited both internally and externally to ensure governance and compliance with CMMI, ISO20000, ISO27001 and ISO22301 international standards.  This role also ensures that service consumer and service provider work collaboratively to deliver the required IT supporting infrastructure, enabling continuous operation on this highly sensitive and complex infrastructure, delivering towards strategic business functions and critical to society capabilities.

As a result of the above the role seeks to incorporate Business Continuity aspects in support of the client business.

You'll have the following responsibilities

Accountable for leading the Service Continuity Management (SCM) and Business Continuity Management (BCM) processes across the business estate delivering all service continuity and business continuity requirements and obligations outlined in the customer contract.

Accountable for ensuring adherence to the SCM and BCM practices and processes by all appropriately security cleared personnel who carry out all SCM functions on the required contracts including BCM activities. 

Influence wider ITIL strategic direction across 34 other practices ensuring the ITIL framework is implemented and linkages between practices are clear and relevant across the customer estate.

Recommends improvements to the processes they are responsible for and ensures these are implemented by key stakeholders.  Accountable for linkage and measurement between processes across the customer contracts and agreeing any Operational Level Agreements between the practices.

Incubates new technologies and identifies market opportunity to increase revenue and value streams within the contract environment.

Own strategic Service Continuity Management delivering safeguards in the interest of Critical National Infrastructure in the event of disaster.

Leading the Senior Contract and Service Management teams in disaster recover planning / testing and recovery from disruptive events.  Events classed as disasters that potentially threaten the customer’s vital business functions are defined in agreement between the customer and Service Continuity Specialist.

Responsible for the direct peer to peer relationship between BT Service Continuity Management and the customer, maintaining a high level of professionalism, integrity and subject matter expertise. 

You'll have the following skills & experience

Experience in Service continuity and Business continuity management.

Technical background with understanding of secure contracts

Excellent stakeholder management & communication skills.

Strong Risk Management skills.

Ability to maintain composure and professionalism in managing highly disruptive/disastrous events/live DR testing.

Security Clearance: SC capability minimum (DV – desirable)

Extensive experience in service continuity and business continuity management.

Leadership experience.

A very good understanding of ITIL environments including accreditation of ITIL Foundation (V3 or 4) 

Certification in Service Continuity or Business Continuity discipline such as BCI (Desirable).

The role holder must have significant experience in working and leading in an IT environment using ITIL framework.  They will also understand how effective implementation of these services will enable the business to be best in class in the industry.

In depth knowledge of managed customer solutions and market dynamics in a service context.

Benefits

At BT, we entertain, educate and empower millions of people every single day. We’re a brand built on connecting people – whether that’s friends, family, businesses or communities. Working here, you’ll receive an attractive salary and a range of competitive benefits, but – more than that – you’ll be joining an ambitious organisation with a culture of togetherness, collaboration and inclusivity, that takes a genuine and proactive interest in your progress and development. Benefits of working for BT include:

- Competitive salary

- World-class training and development opportunities

- 25 days’ annual leave (not including bank holidays)

- Discounted broadband, mobile and TV packages

- Share option and pension scheme programmes

- Flexible benefits to fit around you

BT is an equal opportunities employer. We’re working hard to create an inclusive working environment, where people from all backgrounds can succeed. We want to make sure your recruitment experience is the best it can be – so, if you’re selected for an interview, please let us know if there’s any adjustments we can make that would be helpful for you.

About BT

BT has a key role in British society, fostering change and leading technology innovation. From delivering the Olympics, to supporting the emergency services, to investing more into research than any other UK technology company, we take pride in everything we do - and in the people who work here.

We're now a global company operating at the forefront of the information age, employing 90,000 people in 180 countries. And we're on a mission. Guided by our core values of Personal, Simple and Brilliant our goal is to help customers, communities and businesses overcome barriers and release their potential.

So, if you're interested in the power of potential, why not join us today and release yours? You can read more here about what it's like to work at BT

How to Apply

It's easy to apply online; you just need a copy of your up-to-date CV and to follow the step-by step process. Don't worry if you need to make changes - you'll have the opportunity to review and edit your work on the final page. We look forward to receiving your application!