Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe’s leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work.

As a Service Analyst within one of the Network shift teams, you act as the eyes and ears for the Network Management Centre, monitoring the health of over 43000 network devices and critical services to ensure high availability and rapid response to faults.

This is a crucial 24/7 shift role (running on different shifts pattern), at the heart of a critical department across Sky.

What you’ll do:

• Monitor Network health and performance via IBM Netcool and a range of supplementary tools including SevOne, Splunk, in-house Dashboards, platforms and scripts.
• Trigger fault response by assessing and qualifying service impact, performing initial Triage for first line diagnostics and raising fault tickets to track investigations
• The role is varied, fast paced, exciting and a perfect opportunity to get an insight into and gain knowledge of various networking technologies, all of which you will use to help maintain and repair one of the most advanced networks in the UK.
• Keeping up to date with new and emerging technologies within the industry and sky’s network
• Identifying and faulting any customer affecting/potential outages
• Repairing any faults within our domain, raising others to and co-ordinating with external/internal teams

What you’ll bring:

• You should have a proven interest in Networking
• You must be a curious and a self-directed learner
• You must like and be adept at solving problems
• Excellent verbal and written communication skills
• CCNA / Knowledge of Networking protocols such as BGP, ISIS, MPLS – desirable

Team overview

UK Tech:Our team focuses on technology strategy, design and delivery. From AI to 5G to Cloud, we work on the latest tech whilst building out our web presence and CRM systems for fixed and mobile networks. We’re bold, proactive, forward-thinking and collaborative. Together, we’re proud of the products and services we deliver for our customers.

The Rewards:

There’s a reason people can’t stop talking about #LifeAtSky. Our great range of rewards really are something special, here are just a few:

• Sky Q, for the TV you love all in one place
• A generous pension package
• Private healthcare
• Discounted mobile and broadband
• Access a wide range of exclusive Sky VIP rewards and experiences

Where you’ll work:

Brick Lane:

Our Brick Lane office is in the heart of the East End of London. It’s part of a vibrant and diverse community; close to street food, cafes and shops.

The closest tube station is Aldgate East and Liverpool Street is about a 10-minute walk.

Inclusion:

We take pride in our approach to diversity and inclusion: we’ve been recognised by The Times and Stonewall for this, and we’ve committed £30million to support the fight against racial injustice. We’ve also set ambitious targets for increasing ethnic diversity and representation throughout our organisation.

At Sky we don’t just look at your CV. We’re more focused on who you are and your potential. We also know that everyone has a life outside work, so we’re happy to support you as much as we can with the option to swap shifts with other team members.

And we’ll do everything we can to support you during your application. If you need us to make any adjustments to our recruitment process, speak to our recruitment team who will be happy to support you.

Why wait?

Apply now to build an amazing career and be part of a brilliant team. We can’t wait to hear from you.

To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about.

Just so you know: if your application is successful, we’ll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.