Role Responsibility

• To provide an outstanding level of customer care ensuring the highest standards of satisfaction at all times
• Book service and repair work always ensuring workshop and parts availability
• To keep customers fully informed of progress and advise of extra work needed
• To organise loan car bookings
• To invoice on time and accurately used warranty transactions are submitted and invoiced daily
• To obtain and process payments according to Inchcape policy
• To achieve hours sold targets as a member of a motivated team, Ensuring the WIP is kept to a minimum (Treating everyday as month end)
• To maintain accurate customer records on Kerridge & Dialog
• Help deliver balance scorecard results for department to meet Manufacturers expectations
• To make telephone follow-up / Up sell / Progress calls
• To convert as many inbound / outbound calls into bookings as possible

The Ideal Candidate

To be a success in this role, you will have:

• Effective communication skills
• Commitment to delivering customer excellence
• A good standard of verbal and numerical reasoning
• Computer literacy
• A keen eye for detail
• Previous experience in a target driven role

Benefits:

• Vehicle purchase discounts â€“ There are plenty ways that you & your family can Drive with Us at Inchcape, from vehicle discounts to service offers. Own your dream car for less.
• A pension that pays â€“ Our flexible pension scheme gives you the freedom to plan for the future in a way that suits you. Choose exactly how much you want to contribute on a monthly basis
• Save as you earn plan- reap the rewards of Inchcape’s success and effortlessly grow your savings. Save every month for a set period in order to buy Inchcape shares at a discounted price.
• Life Assurance â€“ we give you the peace of mind when you need it most
• Health Shield Cash Plan – Supporting your health and your wallet, this benefit reimburses you the cost of everyday health care from prescriptions to dental work.
• Employee Discounts with The Showroom â€“ make your salary go further with the discounts and cashback offers available at over 1000 retailers
• Discount Gym membership â€“ keep fit with our big brand gym & fitness offers
• Cycle to work scheme – get a new bike, equipment or both
• Employee Assistance Programme – We take employee wellbeing seriously at Inchcape, we offer a programme to support all our colleagues and families with whatever challenges they may face at work or at home 24/7 365 days a year.
• Customer Introduction Reward – refer someone to buy a car from us and we’ll pop some extra cash in your pay check.
• Holiday allowance rising with length of service – We reward long service with extra holiday
• Great career development – Receive industry leading training from the brand you represent whilst you develop your skills with the Inchcape training team
• And much more….