UCC are a well established motorhome and caravan sales and service yard based in Hornby, Christchurch. Our products are leading edge, in huge demand, and our success has meant our client base is growing. Our service team has got a fantastic reputation and to ensure we continue to build on this reputation we need assistance to ensure the administration side of our service team is strong. We have therefore created the position of Service Administrator which is a role someone with the right experience can stamp their mark on and make difference in.

The Service Administrator is responsible for the effective administration of the service side of the business, as well as supporting the Manufacturing Manager in all aspects of service, supplier ordering, stock management, warranty claims, and daily communications. This includes planning, and co-ordinating of supplier orders, checking of all receipted materials, and communicating to ensure timely arrival of parts. The position will also take responsibility for booking in all service jobs, ensuring parts are here for the job, invoicing the job out and ensuring customer satisfaction. This includes dealing with enquiries, quoting, co-ordinating of workshop team, and communicating with clients. In order to maintain the integrity of the company, all actions and decisions must be made in accordance with company policies, values and strategic planning objectives, displaying a commitment to continuous improvement at all times.

Our ideal person would have the following attributes:

Education, Knowledge and Experience:

• Excellent communication skills
• Proven administration, common sense and relationship abilities.
• A background in roles demanding strong technical skills; demonstrated ability in change management , and implementing procedures and systems.
• Proven track record in a service environment, and it would help if there was exposure to the motorhome, automotive or agricultural industry.

Personal Qualities:

• Ability to self motivate and work from own initiative
• Has a real thing about quality and demanding quality in all facets of the business
• Ability to be flexible and adapt to a changing work environment
• A “get things done” attitude.
• Excellent negotiator with strong interpersonal skills
• Can form good relationships with stakeholders
• Can make the difficult decisions
• Independent thinker
• Confident and assertive
• Proven professional integrity, creditability, and judgement
• Are driven by results and consistently wants to exceed expectations
• Is passionate about what they do
• Likes to have fun and enjoy the company of their team
• Are committed to continuous learning
• Can drive a manual vehicle
• Are fully vaccinated