Our mission is to break down the barriers of today to release the potential of tomorrow. Join us today and release yours.

There are two things that we want to share with anyone considering joining us.

Firstly, we’ve got big ambitions for our colleagues and the future of the organisation. These include our vision that inclusion and accessibility drive every conversation we have and every decision we make. We want our workforce to fully represent the communities and customers we serve, because a diverse business is a better business. We value every colleague, their diversity and the contribution that they make. When we say you’re welcome at BT, we really mean it.

Secondly, the one thing the pandemic has taught us is that a lot of current and future colleagues, where and when possible, want to embrace hybrid working. Therefore, we are introducing smart working at BT. Smart working means having the flexibility to choose, as a team, how and where you work depending on your team’s deliverables and needs; when you are at your shared core location to connect with others and when not. It may not be for every role, and, as part of the recruitment process, you’ll have the chance to discuss smart working and how it might work for the job you are applying for.

About this role

Professional Services was formed as a progressive development towards the convergence of multiple services across BT. We are delighted to offer the opportunity to enhance our team as we progress on this journey. We pride ourselves on being available to support all areas of the business in a third line capacity, using our expertise to find solutions to problems as they arise. The team is widely recognised for getting things done. We constantly look for ways to improve the experience of our customers and the methods in which we work. This ethos is engrained throughout the 80 + existing team. Successful applicants are expected to be ambassadors of these traits and enhance the brand of Professional Services. If you're the type of person that pushes boundaries, loves exploring new technologies, and isn't afraid to lead by example, then you'll be a perfect fit in this high performing team.

As one of the largest ISP's in the world, BT is responsible for ensuring our converged global network is providing the service our customers expect and you will be an integral part of this. 

As a specialist within Professional Services you will be regarded as a technically talented expert, who can be called upon for support in a range of situations. You should be comfortable to be relied on in this capacity. We want ambitious individuals who can evidence expertise across a wide range of technologies. You should be competent across a variety of technologies aligned to the SRE function. In simple terms, you'll find, own, design, fix, and deliver the solution across both enterprise grade server and network estates and have the desire to explore areas outside your comfort zone. For example, can you navigate an OSPF routing table, put together a Shell script to keep our systems running cleanly, and leverage Python to interact with varying network elements using YANG? What this role requires is an adaptability and appreciation of the varying range of tools available to get the job done. We want people who like the buzz of an operational role and have the skills required to make an impactful difference to the way we work. 

You'll have the following responsibilities

You will champion and build effective working relationships, to deliver business outcomes, adding value throughout. We rely on our reputation as highly technical faculty that provides support and consultation across the business. As a technically talented expert you should enhance the brand of the team and influence those around you to be accountable and perform at their best.

Identify areas of improvement in the way we work and implement solutions. We are a solution team….highlighting problems is easy. As a specialist within the team, you will have a desire to own and resolve these problems, overcoming obstacles along the way. "No" isn't a word we use often.

Independently identify and implement technical solutions, with an understanding of how said solution could impact services internally and/or externally.

Provide technical quality assurance of work carried out by other engineers both within Professional Services and externally. Identify coaching opportunities to ensure the highest standards of service are achieved.

Take the lead on complex or major incident fault resolution across multiple platforms and services. Be confident to communicate clearly to a wide audience throughout.

You will be seen as a technical lead, with this comes a responsibility of ensuring all engineering professionals are compliant, providing support where required. 

Be a technical expert across services and varied infrastructure. Most importantly understand the service through the eyes of our customers.

Provide 365x24/7 operational support spanning a range of platform domains

Using a range of software tools available to identify automation opportunities and write basic code to implement first to market solutions

Be a role model to your peers and wider team that embodies the values of Professional Services.  

You'll have the following skills & experience

Demonstrable experience of owning incident response in the event of failure. Including, resolution, route cause and retrospectives. 

Ability to identify areas of improvement and apply solutions.

Extensive understanding of a range of technologies and software systems.

Experience and desire to develop people and platforms and strive for continual development.

A passion and self-driven attitude towards learning

Benefits

Competitive salary

25 days annual leave (plus bank holidays)

10% on target bonus

Life Assurance

Pension scheme

Option to join the Healthcare Cash Plan or other benefits such as dental insurance, gym memberships etc.

50% off BT and EE mobile pay monthly or SIM only plans

Exclusive colleague discounts on our latest and greatest BT broadband packages

BT TV, including BT Sport and the NOW Entertainment membership, and 25% off NOW Sport, Cinema and Kids

30% discount for friends and family on EE mobile pay monthly and SIM only plans

About BT

BT has a key role in British society, fostering change and leading technology innovation. From delivering the Olympics, to supporting the emergency services, to investing more into research than any other UK technology company, we take pride in everything we do - and in the people who work here.

We're now a global company operating at the forefront of the information age, employing 90,000 people in 180 countries. And we're on a mission. Guided by our core values of Personal, Simple and Brilliant our goal is to help customers, communities and businesses overcome barriers and release their potential.

So, if you're interested in the power of potential, why not join us today and release yours? You can read more here about what it's like to work at BT

How to Apply

It's easy to apply online; you just need a copy of your up-to-date CV and to follow the step-by step process. Don't worry if you need to make changes - you'll have the opportunity to review and edit your work on the final page. We look forward to receiving your application!