ABOUT CBRE

CBRE Group, Inc. (NYSE: CBRE), a Fortune 500 and S&P 500 company headquartered in Dallas, is the world’s largest commercial real estate services and investment firm (based on 2020 revenue). The company has more than 100,000 employees serving clients in more than 100 countries. CBRE serves a diverse range of clients with an integrated suite of services, including facilities, transaction and project management; property management; investment management; appraisal and valuation; property leasing; strategic consulting; property sales; mortgage services and development services.

In the UK, we service our clients from our offices in Aberdeen, Birmingham, Bristol, Edinburgh, Glasgow, Leeds, Liverpool, Manchester, and Southampton.

Job Title: Senior Surveyor – Property Management 

Location: Manchester, Leeds, Liverpool

About the Team

CBRE are looking for an exceptional surveyor to join the North West Property Management Team. Based in Manchester you will be the lead surveyor responsible managing a portfolio of assets across various clients, both local and national, with a particular focus on offices, mixed-use retail and industrial logistics.  It is therefore preferable that you have previous experience in managing a range of asset types and have a strong focus on client relationships and customer service. 

The Northern Property Management team are responsible for managing properties across a number of key clients throughout the country including CBRE Investment management, Harbert Corporation, DEKA, and Deutsche Asset Management. 

The Northern team comprises of 18 fee earners and has ambitious plans to grow through existing and new clients. The team is friendly, sociable and dynamic and offers several opportunities including:

• Interested and varied work across asset classes. 

• Client facing role with the opportunities to lead client relationships and grow instructions. 

• Structured training and career progression

• A strong internal support network. 

Key Responsibilities

• Manage the transition of client/properties in and out of CBRE management

• Responsibility for compliance relating to sites under their control, taking action or escalating any issues relating to non-compliance

• Carry out property inspections

• Responsibility for taking the appropriate action in response to any legal notice received in relation to a managed property

• Responsibility for preparing data for client meetings

• Attending client meetings, ensure recording of minutes and carrying out of actions arising

• Reading of leases and ensuring accurate data is maintained on the property management system

• Ensure rent demands are raised accurately and on time

• Provide recommendations to clients to recover rent and other sums due under the lease terms

• Ensure client reports are prepared to the correct specifications and issued to clients in accordance with agreed timescales, subject to approval by line manager

• Ensure all tenant application fee invoices are raised and paid promptly

• Work with the on-site facilities teams to review and obtain approval of service charge budgets

• Review service charge cash flows and budgets subject to client requirements

• Approve service charge year end reconciliations in accordance with RICS guidelines / client instruction

• Identify and progress opportunities for cross-selling activities

• Responsibility for arranging and chairing occupier meetings and occupier liaison as required

• Ensure recording of minutes of occupier meetings and 1-2-1 meetings are completed and all actions arising from the meeting are dealt with

• Take appropriate action for all forthcoming lease diary events

• Identify opportunities for providing additional services to clients and provide appropriate recommendations.

• Review tenant applications and prepare client recommendations

• Be fully conversant with, and adhere to, the rules and procedures contained in the Company’s FCA Insurance Business Compliance Manual

• Explore opportunities for new business generation and be an efficient presenter

Key Skills/Knowledge

• Ideally RICS qualified 

• Constantly updating knowledge of legislation relating to property management

• Able to build and maintain client relationships and internal relationships with other service lines

• Use and grow knowledge of law relating to property management in order to make recommendations to the client

• Understand and grow knowledge of the clients’ investment objectives

• Be able to recognise opportunities for selling additional services to clients, including cross-selling

• Able to build and maintain tenant / customer relationships

• Be able to apply legal principles of tenant applications for consent and the processes to be followed

• Apply the principles of service charge management to ensure compliance with all regulatory and procedural requirements including the terms of the lease

• Understand credit control methods

• Able to use IT software such as Word, Excel and other databases

• Understand and use industry / CBRE specific IT applications

• Able to contribute to the team and department business plans

• Able to work as part of a team, supporting other team members and assisting the lead Director in the department in the running of the team. 

• Build and maintain relationships with other parts of the wider CBRE service lines