Reporting to the Head of Delivery, you will be responsible for the roadmap and prioritisation of all Retail POS & Payment initiatives within Harrods. The Retail Systems Manager will provide delivery management for a portfolio of POS & Payment initiatives and related systems as identified as part of Harrods IT Retail Strategy.

You will be responsible for the leadership of the teams that deliver both the Retail and Restaurant POS & Payment services into Harrods, and responsible for their performance and development. You will work with Senior IT leadership and business stakeholders to communicate priorities, strategy, and ensure key requirements are clearly defined enabling Harrods to offer an unrivalled in-store experience.

About Us

Harrods IT provides the technologies that support all of Harrods operations, including our luxury store in Knightsbridge, trading locations across the country and internationally, Hammersmith Head Office, Thatcham Distribution, Harrods’ Airports, H Beauty, H Café, Harrods Estates offices, satellite offices and remote workers.

As the Manager for the Retail Systems team, you will oversee day-to-day operations as well as owning the strategic roadmap for the Harrods POS & Payment platform and manage the relationship with our partner (Enactor), being the key point of contact for all initiatives from delivery of projects to the prioritised list of continuous improvements.

About You

You will be empowered and autonomous from day one, building your network and getting to grips with “how we do things” but also challenging us to lift the bar in a way that raises our ambition as a company. The retail environment is fast paced and demanding, you will demonstrate the determination and ability to work under pressure whilst delivering high levels of performance and commitment to Harrods customers and colleagues.

We are looking for an individual with:

• Rounded experience of IT Service Management – Incident Management, Change Management, Problem Management, Knowledge Management, Request Management and Deep-Dive Support
• Strong experience of IT Project Management – managing delivery through all stages of the lifecycle (Inception, Discovery, Delivery, Transition and Closure- as well as associated methods and tools)
• Demonstrable experience in medium scale IT projects with strong governance track record – delivering to quality, budget, and timescales
• Relationship Management skills – Strong capability to establish and sustain effective professional relationships at all levels in the organisation with a focus on delivery
• People Management skills – ability and proven track record of managing and leading high performing teams to achieve desirable outcomes in a pressured environment
• Excellent Stakeholder Management & Communication - able to demonstrate credibility with senior management and good conflict resolution skills
• Experience in the management of suppliers including both the commercial and contractual relationships

Our Promise to You

No one gets slotted into a box at Harrods. We will encourage you to be yourself and bring your whole personality to work. Then, together, we will find new ways to delight customers, bringing them luxury experiences that redefine the art of what is possible.

More immediately, you will benefit from an excellent benefits package, including a company pension, flexible working, 25 days’ holiday and your birthday off, up to 33% in-store discount and a season ticket loan.

Uniquely You

At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.

If you want to know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook, or Instagram.