Duties & Responsibilities:

• Defining the detail of the proposition delivery (product/proposition specifications/customer journeys) utilising or building the necessary market and customer insight to fully inform the proposition

• Facilitating the production of the necessary product and proposition specifications to ensure absolute clarity on what will be delivered 

• Reviewing existing product/ proposition and customer experiences, identifying new opportunities, benchmarking vs leading competitors and best in class to identify opportunities to improve and better meet needs of customers and drive profitability 

• Identifying customer needs and solutions utilising quantitative data and qualitative evidence, with regular reports to Stakeholders

• Presenting learnings and insight to a wide range of stakeholders

• Leading development and shaping of business case assumptions

• Producing necessary documentation to support sign off of proposals through the relevant governance processes, ensuring focus and outcomes are consistent with Aviva and FCA expectations

• Working with market research teams to carry out quantitative and qualitative research as required 

• Working with relevant business areas (IT, Change, operations, UX, Design etc) to clarify requirements and ensure successful delivery of required outcomes

• Developing, demonstrating, and maintaining a detailed understanding of the proposition portfolio including customer needs, segmentation, service model, costs, revenue and value

Skills & Experience required

• A customer centric approach

• Extensive experience of proposition/ product development

• Proven track record of implementing and driving change

• Good understanding of marketing & product in the insurance /financial services sector

• Innovative thinking

• Experience of managing high profile deliverables

• Strong stakeholder management and communication skills

• Confidence in constructively challenging the status quo

What will you get for this role?

• Salary is Competitive depending on skills, experience, and qualifications

• Generous defined contribution pension scheme

• Annual performance related bonus and pay review

• Holiday allowance of 29 days plus bank holidays and the option to buy/sell up to 5 additional days

• Up to 40% discount for some Aviva products through “My Aviva Extras” plus discounts for Friends and Family. (Some exclusions apply)

• Excellent range of flexible benefits to include a matching share save scheme

Due to this being a role in scope for Insurance Distribution Directive (IDD) it is a prerequisite that you are not currently bankrupt and do not have an unspent conviction for a serious criminal offence, in applying for this role you are certifying that you satisfy both of these requirements.

Working at Aviva

At Aviva, we’re people with a purpose. To be with you today, for a better tomorrow.

We bring this to life by ensuring managing risk is at the heart of the way we all work. We love people who do the right thing for our customers, and our colleagues. We want people who speak up, who take responsibility, and who make good decisions.

The way we do this is important too. We’re all about our people – that’s you – so we can be pretty flexible. If you want to work from home some of the time or change your hours so you can pick up your kids or care for someone in your family, we’re very open to that. In fact, we don’t advertise roles as either part or full time, because we know each person has different needs, just as each business area has different needs. So, it’s up to you to discuss working hours during your interview.

We care deeply about being inclusive and that means we encourage applications from people with diverse backgrounds and experiences. We want our employees to bring their whole self to work and that starts with you.

We interview every disabled applicant* that meets the minimum criteria for the job. Once you’ve applied, please send us a separate email stating that you have a disclosed disability and we’ll make sure we interview you.

We’d love it if you could submit your application online. If you require an alternative method of applying, please give Dylan Wood a call on 07385 426164 or send an email to Dylan.wood@aviva.com.

*As defined in The Equality Act 2010*. By ‘minimum criteria’ we mean you should provide us with evidence which demonstrates that you generally meet the level of competence required and have the qualifications, skills or experience defined as essential to perform the role.