Our mission is to break down the barriers of today to release the potential of tomorrow. Join us today and release yours.

There are two things that we want to share with anyone considering joining us.

Firstly, we’ve got big ambitions for our colleagues and the future of the organisation. These include our vision that inclusion and accessibility drive every conversation we have and every decision we make. We want our workforce to fully represent the communities and customers we serve, because a diverse business is a better business. We value every colleague, their diversity and the contribution that they make. When we say you’re welcome at BT, we really mean it.

Secondly, the one thing the pandemic has taught us is that a lot of current and future colleagues, where and when possible, want to embrace hybrid working. Therefore, we are introducing smart working at BT. Smart working means having the flexibility to choose, as a team, how and where you work depending on your team’s deliverables and needs; when you are at your shared core location to connect with others and when not. It may not be for every role, and, as part of the recruitment process, you’ll have the chance to discuss smart working and how it might work for the job you are applying for.

About this role

This is a key role within Networks that is accountable for driving the E2E delivery of a significant and strategically important initiative for Voice Product Transformation. This programme manager will be a very strong problem solver, with refined thinking leadership capability. Providing leadership, guidance, and coaching a (virtual) team of up to 12 Project Managers, and a matrix team to up to 200, including multiple 3rd party suppliers. 

Providing a consistent approach, improved transparency and clear accountability for outcomes, whilst ensuring quality and predictability of our delivery. 

This role’s duties and responsibilities will cover a variety of key programme management tasks including:

• As the Technology interface, working very closely and builing trusting relationships with CFU teams such as Product and Proposition to build 5 year programme-level plan, product roadmap, and migration plan.

• Work with various areas of Technology teams across Networks, Digital and 3rd party vendors to build and test technical products; trial and go-to-market with CFU teams such as CX, Marketing and Operations; then ensure service transition completion for monitoring and Ops support.

• Skillfully using OKRs and KPIs to track progress, and comfortably reporting to MDs and CEOs regularly on programme status.

• Managing programme Risks, Issues, mitigations, change requests and dependencies

• Managing MTP and finance tracking, Capex/ Opex allocation

• Leading and managing a team of project managers and concurrently manage various projects/products

• Providing leadership, guidance and performance management to drive team performance 

• Constantly improving governance model for better ways of working and efficiency

You'll have the following responsibilities

• Delivery of a highly complex and cross functional programme which involves a number of projects spanning Business units/segments, Technology, Product and Migration enablement, on time, within budget and to agreed quality criteria.

• Management of programme governance forums to drive delivery and form input to cross-programme and Business unit/segment governance.

• Preparing and maintaining programme plans. Tracking progress against delivery milestones, business strategy and outcomes and escalating where programme is off track.

• Liaise with wider programme to secure alignment on interdependencies across projects

• Capable of reporting programme progress to Director and occasionally MD levels  with influence and persuasion. 

• CAPEX budget and risk management across the programme 

• Demonstrates control through management of issues, risks, changes and assumptions in accordance with governance processes. 

• Acts as line manager to a team of project managers or Scrum Masters and supports their development, providing guidance, support and mentoring. 

• Use industry experience to positively affect programme strategy and delivery

• Foster strong relationships across multiple teams and functions to drive project/programme deliveries and ensure credibility and ownership of decisions.

You'll have the following skills & experience

Skills required

• Broad knowledge of and significant experience with Telecom products and services.

• Strong stakeholder management; ability to drive strong, open and sustained communication channels with the wider stakeholder community.

• Ability to build trusted relationships with customers and suppliers 

• Good influencing skills to manage and set expectations 

• Excellent communication skills, comfortable with presenting at Director and MD level.

• Excellence in scoping and shaping programme to meet business strategy, outcomes and delivery

• Ability to learn quickly and adapt, self-motivation, self-confidence and assertiveness

• Ability to think beyond existing solutions, to challenge assumptions and existing beliefs.

• Fast learner with ability to operate effectively in new environments

Ideally, you will also have the following experience:

• VOIP and PSTN products

• Experience in both Networks delivery and Digital IT delivery

• Product portfolio transformation, including experience to re-shape product roadmap

• Commerical Go-to-market strategy, and commercial awareness of P&L impacting factors

• Hands-on delivery experience with Agile/SCRUM

In addition:

• Industry recognised Programme/Project Management Qualification.

• Extensive experience in managing highly complex and high risk programmes to deliver market leading products and services in a telecoms sector.

• Negotiation skills, understands objectives trading both within programme and across wider business units/segments.

• Capable of clear communications at Senior Management level.

Benefits

• Competitive salary

• 25 days annual leave (plus bank holidays)

• 15% on target bonus

• Company Car or Cash Alternative

• Private Healthcare 

• Pension scheme

• Shares Plan

• Flexible benefits: cycle to work, childcare vouchers, healthcare, etc.

• Discounted BT products

About BT

BT has a key role in British society, fostering change and leading technology innovation. From delivering the Olympics, to supporting the emergency services, to investing more into research than any other UK technology company, we take pride in everything we do - and in the people who work here.

We're now a global company operating at the forefront of the information age, employing 90,000 people in 180 countries. And we're on a mission. Guided by our core values of Personal, Simple and Brilliant our goal is to help customers, communities and businesses overcome barriers and release their potential.

So, if you're interested in the power of potential, why not join us today and release yours? You can read more here about what it's like to work at BT

How to Apply

It's easy to apply online; you just need a copy of your up-to-date CV and to follow the step-by step process. Don't worry if you need to make changes - you'll have the opportunity to review and edit your work on the final page. We look forward to receiving your application!