Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe’s leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work.

This role is pivotal to the success of delivering the best quality Entertainment platform, focusing on customer satisfaction and reliability scores. You will be working closely with Technology, Reliability and our European Product teams and you will help drive the Customer Experience across multiple Sky Q platforms and help define the future strategy. You will use your passion for product to continuously bring strategic and tactical enhancements to our award-winning product.

What you’ll do:

• Gain a full understanding of how our TV product platforms fit together and identify opportunities for simplification
• Act as an authority and product evangelist for the Q Platforms product team
• Bring together platforms, technology and business teams to provide great experiences for our customers
• Be responsible for identifying customer pain points on Sky Q and creating innovative solutions for them
• Identify new customer initiatives and take these through the discovery, definition and delivery process
• Agree scope, prioritise defects and lead any issues that come up during the delivery process and in life
• Gain an in-depth understanding of how the products are performing using data and customer insight and communicate this to partners on a regular basis to drive positive change

What you’ll bring:

• A deep technical understanding of the components making up a TV offering with an affinity for working on TV product problems at a technical level
• An understanding and appreciation of the Product Management craft with ability to operate in a complex, fast paced matrixed business environment
• A solid background in solving problems in a structured way with an ability to deliver innovative solutions with a passion for understanding and improving the customer experience
• Solid skills in building the case for change, drawing on data and analytical techniques where appropriate, and communicating this to business audiences
• The ability to lead and influence others by establishing credibility, respect and build strong working relationships
• The ability to step up and take ownership of a situation. Make good product decisions and learn swiftly from bad ones with the skill to create and maintain momentum
• The attitude to make the impossible possible. When all around are saying it can’t be done, you will quickly be able to assess the situation and propose credible solutions

Team Overview

Group Product is the team behind the renowned Sky products line-up. From Sky+ to Sky Q. From hardware and software to intricate design, we’re proud that everyone’s favourite Sky products are #MadeByUs

The Rewards:

There’s a reason people can’t stop talking about #LifeAtSky. Our great range of rewards really are something special, here are just a few:

• Sky Q, for the TV you love all in one place
• A generous pension package
• Private healthcare
• Discounted mobile and broadband
• Access a wide range of exclusive Sky VIP rewards and experiences

Where you’ll work:

Osterley:

Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There’s also plenty of bike shelters and showers.

On campus, you’ll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon.

Inclusion:

We take pride in our approach to diversity and inclusion: we’ve been recognised by The Times and Stonewall for this, and we’ve committed £30million to support the fight against racial injustice. We’ve also set ambitious targets for increasing ethnic diversity and representation throughout our organisation.

At Sky we don’t just look at your CV. We’re more focused on who you are and your potential. We also know that everyone has a life outside work, so we’re happy to discuss flexible working.

And we’ll do everything we can to support you during your application. If you need us to make any adjustments to our recruitment process, speak to our recruitment team who will be happy to support you.

Why wait?

Apply now to build an amazing career and be part of a brilliant team. We can’t wait to hear from you.

To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about.

Just so you know: if your application is successful, we’ll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.