Imagine what you could do here! Retail Operations creates the tools and programs that empower our teams to provide, a one of a kind, only at Apple experience. We do this by obsessing over the employee and customer experience, and driving a global strategy that sets the bar for Apple and our channel partners.The Commercial Programs team collaborates with partners across Apple to design, build and evolve compelling commercial programs that offer customers affordability and upgrade options. The scope of responsibilities of the team includes monthly payments, promotion, trade in, subscriptions and upgrade, and carrier management programs.The EMEIA Commercial Programs Manager plays a meaningful role in implementing and influencing key Retail priorities across Monthly Payments, Trade In and Carrier Programs.

Key Qualifications

• Proven leadership in establishing vision, goals and developing strategic and tactical execution plans.
• Passionate People manager who builds capabilities of individuals and teams through effective employee development, involvement, communication and mentoring.
• Demonstrate collaboration and inclusion through hiring and promoting inclusive and diverse talent, encouraging all voices to be heard and valuing those voices, and serving as an example of leading a culture of belonging for others across Apple.
• Proven track record of leading highly capable leadership teams to deliver cross-functionally.
• Expert knowledge of the retail industry, financial offerings and omni channel trends.
• Demonstrated ability to analyze data and information, identify trends and problem statements, build innovative solutions and strategies, drive implementation and execution and iterate.
• Ability to prioritize, plan, delegate and implement strategies, programs and projects optimally.
• Dedication to identifying and communicating innovative ideas in a way that gains consensus and builds partnership.

Description

The EMEIA Commercial Programs Manager drives a transformative customer experience for Apple Retail in Europe by developing innovative strategies and compelling commercial programs for our customers. This role leads the EMEIA team responsible for designing Retail’s affordability strategy and operating and implementing our key regional programs including Apple Trade in, iPhone Upgrade program, financing solutions and promotional offers. This leader will understand our country and program level performance and make key recommendations on ways to optimise and expand based on performance as well as market trends and insights. The role ensures local feedback is cascaded to the AMR/WW commercial program team to support innovative approaches in alignment with the needs of the market. Interacts very closely with the broader Global Retail Support (GRS), Finance, Apple Online Store teams, Apple Financial Services and Retail Fulfilment Operations partners on opportunities for change to current operations, in line with the business objectives.The EMEIA Commercial Programs Manager has strong accountability to the business priorities and financial planning. They lead a local team delivering on medium to large size, global and cross-functional initiatives focused on analysing performance and customer experience and making recommendation on adjusting business strategy and offerings.

Education & Experience

5+ years of experience in Retail or Finance 5+ years of leadership experienceSome travel required