About us

Sydney Metro is Australia's biggest public transport project and first fully-automated metro rail network, connecting customers and transforming the way Sydney travels. Our new generation of driverless trains are fast, safe and reliable, and link with Sydney's existing public transport network to provide seamless journeys. Our 46 state of the art, fully accessible metro stations and precincts are designed to meet the evolving needs of our customers and communities.

With the Northwest line already in operation and works well underway on the City & Southwest, West and Western Sydney Airport lines, Sydney will enjoy a fully operational Metro network by 2030.

The team

The Corporate Services division is accountable for stakeholder management, public affairs, internal communication, marketing and campaigns and community engagement, to ensure quality and consistency.

The team also delivers financial management, systems, performance reporting and guidance in monitoring risk to the Sydney Metro Executive, Board and external stakeholders.

The opportunity

We have a temporary, fixed-term opportunity for a Senior Manager Business Process & Performance to join us at Sydney Metro within Corporate Services until June 2024. This role is based in the Sydney CBD and other site locations as required.

As an experienced Senior Manager, you will lead and develop the organisation’s business process management capability, supporting Sydney Metro’s strategic focus and improving operational efficiencies.

You develop and lead process improvement projects in the areas which improve the effectiveness of Corporate Services delivery and outcomes for business areas across Sydney Metro.  

You are highly experienced in managing multiple stakeholders and building relationships internally and externally, while maintaining and developing a collaborative culture for your team.

The primary responsibilities for the Senior Manager, Business Process & Performance are:

Lead, develop and maintain business process management governance, framework, and tools

Oversee the design, analysis and enhancements of business and operational processes

Enable the delivery of efficient and value for money projects and strategic outcomes

Initiate and lead process reviews and support process owners, leaders, and other key roles within the organisation

Assess process gaps and risks, identify improvement opportunities, set enhanced processes and performance measures

Provide best-practice guidance and support to foster a culture of process management and improvement within the organisation

Support the optimisation of the Corporate Services Agreement

Work collaboratively with process owners to provide support & identify process improvement solutions

Provide quality assurance on key governance, reporting, and planning documents

Please click here to view a copy of the role description.

About you

You are required to have proven experience in leading business process reviews and/or continuous improvement programs for multi-discipline partners/stakeholders, preferably in major infrastructure or transport fields. Relevant tertiary and/or post graduate qualifications in business process or continuous improvement methodology (e.g. Six Sigma, DMAIC, PDCA)  and/or relevant experience

Salary and Benefits

This is a Transport Senior Service role offering an attractive remuneration package. For more information on Employee Benefits at Sydney Metro please click here.

Interested? 

Joining Sydney Metro, you’ll have access to a range of unique government benefits in a flexible work environment like no other. If you’re ready to step into this meaningful and rewarding role, we want to hear from you!

How to apply

Please submit a resume and answer all questions within the online application process to apply for this position.

Applications close: 11:59 pm, Monday 4th April 2022 (please note that the advertising period has been extended, if you have already applied, no action is required). 

​We are the community we serve

We are committed to being an inclusive, diverse and flexible workplace where differences are valued. We welcome people of all backgrounds, experience and abilities.

We enable our people to work in ways that work for them and their teams. Working virtually and from different locations including regional locations, staggering work hours and job sharing are just some of the ways our people can work flexibly.

Please contact the Talent Specialist below if you require any adjustments to be made to how you interact with us throughout the recruitment process or would like to discuss flexible work options.

For any enquiries, please email Namrita Sandhu at NAMRITA.SANDHU@TRANSPORT.NSW.GOV.AU.

We’re certified as a Family Inclusive Workplace

Our flexible work practices and policies for parental leave, employee and family wellbeing and family care enable us to provide genuine support for our people to thrive at work and at home.

Apply today to register your interest!

Take a look at our application tips video series for plenty of great information on navigating and acing the application and recruitment process with Sydney Metro.

Find out more about Sydney Metro at https://www.transport.nsw.gov.au/sydney-metro. ​

Our COVIDSafe Measures Policy

All Transport for NSW workers are required to have:

appropriate evidence of being fully vaccinated with a TGA approved COVID-19 vaccine; or

an approved medical contraindication.

You will be required to show proof of your COVID-19 vaccination status or apply for a medical exemption prior to securing this role.

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