What’s the role about?

As Senior Loyalty Executive, you will be responsible for supporting the planning, development and delivery of loyalty benefits and initiatives within the My John Lewis scheme.

You’re someone who is data driven and has the ability to balance their commercial acumen with a creative and problem-solving mindset. You are obsessed with creating a best in class member experience that turns our customers into fans.

What will you be doing?

• Supports within the loyalty team to plan, develop and execute loyalty benefits and initiatives.

• Manages core components of the ‘My John Lewis’ membership programme to drive targeted acquisition of new members and deeper engagement of existing members.

• Works in partnership with CRM counterparts to ensure we target the right customer, with the right message, at the right time.

• Identifies data trends and customer insights to provide a basis for propositional development, always thinking customer first.

• Supports the development of capabilities which will deliver an enriched and growing customer database.

• Acts as a subject matter expert and consultant to the wider business on CRM and data-driven marketing, so that loyalty is considered as part of plans and ladders up to objectives.

• Manages components of the My John Lewis and CRM budget, tracking expenditure against the budget and driving efficiencies to maximize ROIs and customer KPIs.

• Works closely with the John Lewis Analytics team to deliver and present regular analysis, diagnosis and KPI reporting of their activity to drive continuous improvements in results and productivity.

• Works effectively with external agencies and internal teams to support us on proposition design and CRM capability development.

What you'll have

• Experience of working on CRM and loyalty schemes

• Ability to balance between customer insights and commercial outcomes

• Ability to plan and prioritise workload effectively, working on both short and long term projects.

• Analytical mindset with experience of analytics platforms e.g GA, Looker, Adobe

What else could you bring?

• Educated to degree level or equivalent

• Understanding of continuous improvement methodology

• Retail /Omni Experience

• Product marketing experience

Benefits 

We also understand the importance of a healthy work-life balance and reward our Partners for their contribution to the business through a vast range of benefits.   

As a Partner and after completion of your 3-month Earning Membership period, you’ll be entitled to;

• 20% Discount at Waitrose & Partners on majority of goods

• 25% Discount at John Lewis & Partners on majority of goods

• 12% Discount at john Lewis & Partners on electrical & white goods 

• Defined contribution pension scheme and Life Assurance (4x annual salary)

• 25 days paid holiday per year, when you work 5 days per week

• To see all of our incredible benefits click here. 

Work-Life balance

• Blended approach of working from home and in the office

• Discounted holidays at our exclusive Partnerships hotels

• VIP suites with discounted tickets at the O2 arena

• Generous discounts at numerous restaurants and bars

• Exclusive days out for Partners and their families

Creating a culture of diversity and inclusion

The Partnership supports agile and flexible working practices, such as when, where and how we work. We have several different ways to work flexibly, including part-time, flexible or compressed hours, and job sharing. Head office areas also support a blended working approach. You'll have the opportunity to discuss this further with the hiring manager during your interview and, where it is operationally practicable, they'll do all they can to accommodate your needs.

We positively celebrate Diversity & Inclusion in the John Lewis Partnership. Our aim is to become the UK’s most inclusive business - for our Partners and for our customers, reflecting and connecting with the diverse communities that we serve. We want people from all walks of life to feel valued for their individuality, thrive in our business and share a sense of belonging. To find out more about D&I in the John Lewis Partnership click here. https://www.jlpjobs.com/about/diversityandinclusion/ â€‹

Please note: 

• We occasionally close vacancies early in the event that we receive a high volume of applications. Therefore we recommend you apply as soon as possible. The application form consists of a CV upload, an online test followed by application questions. Please ensure you refresh the page each time you complete a task to ensure you complete everything that you need to in time.