The Senior Journey Owner will…

• Have the responsibility of Leading a group of Journey owners that are specialists in their field
• Squad’s that you are responsible for will be set clear vision, requirements and objectives for a rolling 12 months
• Define vision for TT Consumer MyAccount, Service centre and case management agent application
• Build capability in others, helping colleagues and direct reports creating a self functional team
• Build consensus amongst people with different perspectives, with the confidence to make decisive decisions when consensus is not possible
• Work closely and collaboratively business stakeholders (inc. technology and delivery) to ensure visibility of roadmaps and establish any conflicts early on any “business as usual” changes. Ensuring mitigation or amendments in roadmaps are communicated effectively with the team and business stakeholders.
• Be obsessed with creating and delivering the defined capability that address customer and business needs, and build plans to deliver against departmental objectives
• Work closely with our analytics teams to identify and define future opportunities within the product responsibility.
• Bridge the gap between stakeholders and the team so the team can remain focused on delivery
• Find pragmatic and creative ways to overcome obstacles
• Ensure the user (agent / customer) is at the heart of the product and the team
• Define and refine TalkTalk agile ways of working across the squads
• Ensure consistent approach to design and development across individual squads
• Communicate confidently and credibly on behalf of the Journey Management Team to the wider TalkTalk business ensuring transparency of the work completed by the team
• Lead workshops and group exercises, remotely and in-person
• Deliver solid management foundations with direct reports (Objective setting, 1-1’s, End of Year, etc)
• Establish good, proactive and collaborative working culture and be seen as an area people strive to become part of
• Ensure robust reporting is in place to provide confidence in the function to the Head of Journey Management
• Will deputies for Head of Journey Management on periods of lead or where opportunities arise

As a recognised Top 50 Inclusive Employer in the UK, we know that diversity means success and innovation. We want our workplace to reflect the communities and customer we serve. Being inclusive is part of our DNA; we are all 100% human, and we create a culture where you can truly be yourself.

We’re also not your usual 9-5. We are a dynamic workplace and we want to talk to you about how you like to work.