Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe’s leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work.

“Our team is the first port of call for all short / medium term issues, answering the “I’ve never quite understood…”, or “something doesn’t feel quite right” types of operational or commercial questions impacting the Customer Service Group.

We act as “internal consultants” for Senior Customer Service Group management, with a focus on efficiency and potential revenue growth, using in-depth expertise of data sources and business knowledge to communicate impactful insights, recommending data-led recommendations to CSG leadership, at pace” – Head of Insight

What you’ll do:

• Build strong relationships with Senior CSG leadership to reveal key, current business issues or concerns that impact our customers and people
• Quickly acquire in-depth knowledge and skills in Sky data landscape and Business areas to identify best practice methodology to provide deep insight into complex problems / business questions
• Design and lead data-led analytical projects, articulating findings and suggestions for improvement to key senior stakeholders
• Advise and make recommendations to the business based on proactive use of multiple available data sources
• Help ensure that the team is focussed on projects that add high value, identifying our greatest risks or opportunities
• Work closely with Change teams, Customer Experience functions and Strategic Insight, clearly articulating problem statements and changes required
• Solve complex problems within and beyond our area, providing technical support and coaching to other team members across the wider team

What you’ll bring:

• In-depth understanding of the Google Cloud Platform and enterprise scale data warehousing methodology, experience in the transformation of complex data structures to unlock business value from data
• Excellent SQL skills and familiarity with different SQL syntax, experience across a wide variety of databases (particularly Google BigQuery, Netezza, SQL Server)
• The ability to develop a deep understanding of Sky’s data estate, enabling the ability to articulate data-led solutions to complex business problems
• Quickly acquire knowledge of a wide variety of Sky business areas, particularly Service, but also including Product, Billing, Commercial etc
• Proven ability to translate data into meaningful insight and deliver complex information in an easily digestible manner to non-technical audiences
• Confident communicator with the ability to present insight and recommendations to a wide range of senior business stakeholders

Customer Service Group

In our Customer Service Group Team, we aim to offer the best customer service through our amazing people. Whether you’re a frontline colleague speaking to a customer, or one of brilliant support people, you’ll have the passion for creating great experiences for our people and our customers. We help connect our customers to the products and entertainment that they love, and as part of our fast-paced team, no two days are the same.

The Rewards:

There’s a reason people can’t stop talking about #LifeAtSky. Our great range of rewards really are something special, here are just a few:

• Sky Q, for the TV you love all in one place
• A generous pension package
• Private healthcare
• Discounted mobile and broadband
• Access a wide range of exclusive Sky VIP rewards and experiences

Where you’ll work:

Dunfermline or Livingston is preference, but will consider any applicants that can get to a UK Sky site

Inclusion:

We take pride in our approach to diversity and inclusion: we’ve been recognised by The Times and Stonewall for this, and we’ve committed £30million to support the fight against racial injustice. We’ve also set ambitious targets for increasing ethnic diversity and representation throughout our organisation.

At Sky we don’t just look at your CV. We’re more focused on who you are and your potential. We also know that everyone has a life outside work, so we’re happy to discuss flexible working.

And we’ll do everything we can to support you during your application. If you need us to make any adjustments to our recruitment process, speak to our recruitment team who will be happy to support you.

Why wait?

Apply now to build an amazing career and be part of a brilliant team. We can’t wait to hear from you.

To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about.

Just so you know: if your application is successful, we’ll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.