Our mission is to break down the barriers of today to release the potential of tomorrow. Join us today and release yours.

There are two things that we want to share with anyone considering joining us.

Firstly, we’ve got big ambitions for our colleagues and the future of the organisation. These include our vision that inclusion and accessibility drive every conversation we have and every decision we make. We want our workforce to fully represent the communities and customers we serve, because a diverse business is a better business. We value every colleague, their diversity and the contribution that they make. When we say you’re welcome at BT, we really mean it.

Secondly, the one thing the pandemic has taught us is that a lot of current and future colleagues, where and when possible, want to embrace hybrid working. Therefore, we are introducing smart working at BT. Smart working means having the flexibility to choose, as a team, how and where you work depending on your team’s deliverables and needs; when you are at your shared core location to connect with others and when not. It may not be for every role, and, as part of the recruitment process, you’ll have the chance to discuss smart working and how it might work for the job you are applying for.

About this role

We’re looking for a talented Senior Digital Product Owner with great leadership and drive and passion for digital to join our growing team and become a key part of our digital transformation .You will be responsible for owning and developing the strategy, product vision and roadmap for one or more of our key Digital Products across one of our value streams (SME, CPS, Wholesale). 

This may include a revenue target or driving contact reduction across our Service Centres.  You will set the vision and priorities and drive a collection of agile squads to deliver against that vision and targets. 

You will be ultimately accountable for the customer experience of your product set. You will be responsible for creating consistency of experience across a number of different delivery vehicles to ensure your product is meeting the needs of both our customers and our business stakeholders. 

You’ll need to manage conflicting priorities across multiple stakeholder groups and prioritise the roadmap in a way that delivers the best outcomes. You’ll lead a small group of product owners within your product set where you’ll set direction and lead the way on agile ways of working.

You'll have the following responsibilities

You’ll understand the view of demand across the business and prioritise the demand based on capacity of your squad/s.

You’ll work with a range of stakeholders across multiple areas to understand new business needs and translate them into product requirements

You may create, manage and regularly iterate a roadmap and backlog for your squad/s

You may define user stories for all new product deliveries and manage the priority of the backlog 

You’ll be responsible for digital metrics such as sales, revenue, conversion rate, basket value. digital engagement, net promoter score (NPS) and propensity to contact (PTC)

You’ll work with conflicting priorities and use customer insight and digital analytics to make informed decisions 

You’ll communicate clearly, transparently and concisely with stakeholders and tell your squad’s story.

You’ll have a collaborative way of working, breaking down any barriers to move relationships forward.

You’ll drive the execution of the product roadmap working with multi-location development teams to deliver in agile and waterfall development cycles 

You’ll collaborate with the Design team to define the UX & UI for all future capabilities, participating in user testing initiatives when required

You’ll lead on competitor research and benchmarking analysis; incorporating findings into future roadmap

You’ll prioritise activities for your squad based on what you’ve learnt from optimisation and tests – we want you to fail fast and learn quickly

You’ll define reporting requirements in order to monitor product performance against key success criteria

You'll have the following skills & experience

Experienced Senior Digital Product Owner (5-10 years +)

Understands agile methodologies and has ideally worked as part of a squad

Strong stakeholder management skills 

Able to work with peers, scrum teams and business stakeholders to maximise value created by squad.

Data driven, has excellent knowledge of product KPIs, and ability to draw insight from the numbers and translate to business requirements

Sound understanding of what creates value and what does not.

Has a thirst to understand and learn their product’s features and technical composition. Is aware of new technologies and the potential they provide.

Experience working with the Adobe marketing cloud (e.g. Adobe Analytics, AEM)  JIRA, Confluence or other similar tools

To think big and beyond the day to day.

Strong leadership skills to motivate a team and create a positive digital culture

Benefits

Competitive salary

25 days annual leave (plus bank holidays)

15% on target bonus

Company car cash allowance

Life Assurance

Pension scheme

Private Medical cover

Share save scheme

50% off BT and EE mobile pay monthly or SIM only plans

Exclusive colleague discounts on our latest and greatest BT broadband packages

BT TV, including BT Sport and the NOW Entertainment membership, and 25% off NOW Sport, Cinema and Kids

30% discount for friends and family on EE mobile pay monthly and SIM only plans

About BT

BT has a key role in British society, fostering change and leading technology innovation. From delivering the Olympics, to supporting the emergency services, to investing more into research than any other UK technology company, we take pride in everything we do - and in the people who work here.

We're now a global company operating at the forefront of the information age, employing 90,000 people in 180 countries. And we're on a mission. Guided by our core values of Personal, Simple and Brilliant our goal is to help customers, communities and businesses overcome barriers and release their potential.

So, if you're interested in the power of potential, why not join us today and release yours? You can read more here about what it's like to work at BT

How to Apply

It's easy to apply online; you just need a copy of your up-to-date CV and to follow the step-by step process. Don't worry if you need to make changes - you'll have the opportunity to review and edit your work on the final page. We look forward to receiving your application!