Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe’s leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work.

Data science is at the heart of decision making in Sky and drives a majority of decisions across marketing, customer interactions and customer services at Sky. We are scaling up our data science practice to transform how we manage customers across all life cycles for both experience profitability. We have built and successfully deployed intelligence into Sky and are already delivering realisable value into the business.

What you’ll do:

• Responsible for developing and driving actionable customer intelligence from our core data assets using advanced analytics
• Develop advanced analytics algorithms exploiting our rich data assets including viewing behaviours and content engagement on multiple platforms (linear, on demand, streaming etc), online engagement with Sky digital (apps, website), customer service interactions, service quality and performance information and customer metrics
• Engage with key stakeholders (marketing, retention, service, finance) to understand business objectives and support these objectives through best use of advanced analytics approaches
• Contributing to identifying the best analytical techniques, developing the solution, creating a framework for testing the solution and measuring the incremental value to the business from the solution
• Engage with our technology teams and data engineers to build compliant, efficient and scalable solutions for managing customer treatments at Sky
• Leading projects with 1-2 team members, planning tasks and delegating appropriately

What you’ll bring:

• Programming for modelling and/or data analysis e.g. Python, R, Tensorflow (essential)
• Experience using SQL for data extraction, feature development etc. (essential)
• Experience creating machine learning pipelines including raw data, features, model building and testing (essential)
• Expertise in at least two advanced analytical areas including Forecasting, Predictive Modelling, Optimisation, Unsupervised Learning or NLP
• Experience building and deploying advanced analytics solutions at a large scale (preferably B2C) cloud environment
• Ability to quickly understand a business objective, problem solving to create an analytical solution and stakeholder communication are essential
• Commercial knowledge and applications of data science to drive commercial value is a must – everything we do drives value into the business

The Rewards:

There’s a reason people can’t stop talking about #LifeAtSky. Our great range of rewards really are something special, here are just a few:

• Sky Q, for the TV you love all in one place
• A generous pension package
• Private healthcare
• Discounted mobile and broadband
• Access a wide range of exclusive Sky VIP rewards and experiences

Where you’ll work:

Osterley

Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There’s also plenty of bike shelters and showers.

On campus, you’ll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon.

Inclusion:

We take pride in our approach to diversity and inclusion: we’ve been recognised by The Times and Stonewall for this, and we’ve committed £30million to support the fight against racial injustice. We’ve also set ambitious targets for increasing ethnic diversity and representation throughout our organisation.

At Sky we don’t just look at your CV. We’re more focused on who you are and your potential. We also know that everyone has a life outside work, so we’re happy to support you as much as we can with flexible shift patterns.

And we’ll do everything we can to support you during your application. If you need us to make any adjustments to our recruitment process, speak to our recruitment team who will be happy to support you.

Why wait?

Apply now to build an amazing career and be part of a brilliant team. We can’t wait to hear from you.

To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about.

Just so you know: if your application is successful, we’ll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.