Senior Customer Growth Manager

🚀 About Orkestro

We believe that the only way to build sustainable transportation is through advanced technology, innovation and cooperation. At every step of the journey, we put people and the planet at the forefront. We are orchestrators, actuators of intelligence.

Orkestro's developer-first platform facilitates the exchange and trade of last-mile delivery services providing the tools to orchestrate logistic operations and delight customers. Layer by layer, we're building up the infrastructure that brings transparency and automation to the delivery market, from validating transactions to optimising performances and delivering a seamless customer experience.

As one of the most promising early-stage technology companies right now, we are hiring a range of smart and ambitious individuals. We always strive to push the boundaries of creativity while adapting to stakeholder demands and global trends. Therefore, rather than defining roles with high specificity at this stage, we are approaching our team building in a holacratic manner. We envision that our early-stage team will be made up of people that are holistic problem solvers and who see the bigger picture as regards all stakeholders that join our ecosystem.

👀 Role Overview

Given our ambitious and aggressive growth plans, we are looking to hire a Senior Customer Growth Manager who will be responsible for our customers’ success. You will be a key member of the management team. The role of SCGM will require a passion for technology and its capacity to make a difference in the life of our customers. The role will also require a very strong attention to detail and someone who is very data-driven.

💫 Key Responsibilities

• Establish and achieve customer retention and NPS targets.
• Work closely with the sales and product team to ensure perfect alignment between product-market fit and launching in a market.
• Develop reporting dashboards and have a solid discipline to measure performance.
• Streamline the onboarding process of customers to speed up their time to go live.
• Grow the revenues generated of existing accounts by increasing their product adoption and supporting their growth.
• Build a product success team of high performing individuals.
• Retain and coach top talents across the organisation.

👋 About you

Here is a list of prerequisites we believe are in alignment with our vision, culture and values. We're open-minded, so if you recognise yourself as someone with these traits, we’d love to speak with you.

Qualifications

• 3-5 years of experience/track record in a client-facing role in sales, account management, or customer success
• Strong desire to provide clients with an exceptional experience and a passion for revenue and growth
• Excellent communication and presentation skills
• Ability to manage influence through persuasion, negotiation, and consensus-building
• Analytical and process-oriented mindset
• Comfortable working across multiple departments in a deadline-driven environment
• Active team player, self-starter, and multitasker who can quickly adjust priorities
• Demonstrated desire for continuous learning and improvement

Qualities

• Ownership - decisive when it comes to making big decisions and good at owning the results
• Honest - a down to earth, straight-talker who doesn't take themselves too seriously
• Clear - intellectual who can think and communicate with absolute clarity
• Driven - challenges the status quo and seeks to update/upgrade them
• Team player - makes time for everyone in our and our clients business and is generous with their knowledge

We do not expect you to tick all the boxes – that said, you should be open-minded, believe in orchestrating a wider ecosystem, and see the importance of sustainable thinking in your professional and personal life.