Senior Customer Engineer

Senior Customer Engineer

Job Overview

Location
London, England
Job Type
Full Time Job
Job ID
29719
Date Posted
1 year ago
Recruiter
John Apl
Job Views
32

Job Description

We are looking for thoughtful, analytical and high energy Azure FastTrack Engineers with a passion for Azure PaaS and cloud-native services. These engineers will join the Application Development team within FTA and be instrumental to driving acceleration of Azure services. 

Responsibilities

Areas of responsibility include:  

  • Work directly with customer application, infrastructure, and security stakeholders to scope, validate and architect new application solutions and proofs of concept in Azure. 
  • Provide direct feedback from customers to Azure product engineering teams to drive product improvements or escalate blocking issues. 
  • Maintain knowledge of the latest on Azure/Cloud innovations in order to conduct experiments, drive product improvement, and act as subject matter expert for other specialists. 
  • Interact daily with other FastTrack Engineers to provide technical action plans or take ownership of situations that require escalation. 
  • Share knowledge with others through solution documents, engaging technical communities, and building automated self-help solutions. 

Qualifications

Desired Qualifications:  

  • 5+ years of experience working with enterprise customers on Azure specific solutions, application development and deployment. 
  • Ability to communicate effectively with corporate customers, possess an understanding of the onboarding process and demonstrate a vision for the future of Microsoft support. 
  • Excellent customer service skills, good oral and written communication skills, proven ability to handle difficult and sensitive situations involving the most critical and politically charged customer situations, to lead projects and to motivate others. 
  • Consulting and/or Delivery experience a plus 
  • Bachelor’s degree in Computer Science/Engineering or equivalent work experience 
  • French language skills are a plus, but not required
  • Experience working with Canadian federal customers is a plus but not required 

 

Successful Candidate Competencies:  

  • Depth experience in at least two of the core Azure PaaS services (App Service, Azure Kubernetes Service, Azure DevOps, API Management, Logic Apps, Functions) 
  • Breadth experience in architecting cloud-native solutions with understanding of basic networking patterns (e.g., Virtual Networks, VPN, WAF, Azure Firewall, Application Gateway, Azure Front Door) 
  • Experience and knowledge of cloud deployment and development tools (PowerShell, Bash, Visual Studio, Visual Studio Code, .NET, Azure CLI, ARM, Docker) 
  • Strong interpersonal skills to effectively drive recommendations and land priorities across customers, partners, senior executives and across organizational boundaries. 
  • Experience dealing with ambiguity: must have the ability to take initiative and work in a fast-paced environment while balancing multiple demands and shifting priorities. 
  • Collaboration: collaborate on complex multi-faceted programs 

 

#AZCXP 

  

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: 

  

  • Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter. 

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

Job ID: 29719

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