At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. 

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

Location: Multiple locations commutable from the Derby area
Salary: Â£25,000 basic salary + up to £2,000 OTE bonus, per annum
Hours:  Monday-Friday, Between 8am-6pm

Safety Notice: To ensure candidate and employee safety, we are continuing with our virtual hiring and onboarding processes until further notice.

Please note, This role is a field customer service role whereby you would be frequently required to drive to multiple site locations between 10-60miles away. Therefore, you must hold a full UK Driving Licence and willing to travel to be considered for this role.

What will you be doing?

Working within the Onsite team where Vodafone provides in-house mobile and fixed line support to manage the day to day running of one of our prestigious Corporate Customers. You will build relationships with the customer and other key external stakeholders to ensure the smooth running of the customer accounts. Keeping the account within SLA. The Onsite Adviser will be based on-site within the offices of the customer and is key to the success of the smooth running of that business`s mobile strategy. You will be responsible for all aspects of account administration including processing orders, telephone calls, letters, e-mails, maintaining accurate customer database and offering expert advice on technical, network and billing queries and resolving these in an efficient and timely manner ensuring quality on email responses is maintained and working with the wider Vodafone team.
We will give you the ability to let your customer service skills shine, and be given the opportunity to build strong relationships with your customers and understand and meet their individual needs.

Who are we looking for?
 

• Dealing with all aspects of account administration including processing orders, telephone calls, letters, e-mails, maintaining accurate customer databases, offering expert advice on technical, network and billing queries and resolving these in an efficient and timely manner.
• Liaising with Credit Control to assist in resolving issues such as outstanding debt and late payment issues.
• The supplying and QA of MI and monthly electronic billing reports. Produce regular reporting packs for the customer, along with analysis.
• Act as the expert front line support in offering end users advice on device and tariff information including product range and equipment pricing.
• Provide end user assistance for users porting and migrating onto the Vodafone Network.
• Provide end users with first line information on benefits of the Vodafone Network.
• Provide enhanced service and service levels for VIP users. 
• Supporting other Vodafone based departments in resolving queries that relate to the account and seeking ways to further improve efficiencies on site.

What’s in it for you?
 

An excellent remuneration and bonus package with 28 days holiday entitlement, in addition to bank holidays and paid leave for charity projects. We offer an extensive and flexible benefits package that can be tailored to suit you and your family. From our market-leading parental leave policies through to employee discounts, retail vouchers, pension plan and share schemes we are committed to supporting you throughout your career with Vodafone.
 
Together we can

Vodafone UK are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.

Posting End Date:15/12/2021

Our Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.

Apply now »