Role Summary

Contract

• Effectively oversee the management of the yearly annual maintenance process

• Demonstrate knowledge of procedures and processes and deliver these to the required standard.

• Establishing robust relationships with the senior members of the team.

• Understand, anticipate and deliver both internal and external customer needs while building effective relationships whilst optimizing contract performance.

• Support with identification of savings opportunities to ensure customer and GWS financial savings targets are maximized.

• Ad-hoc support including but not limited to reporting as requested by Business Unit or Business/Finance.

Finance

• Support with managing a Finance Contract Support Team and ensure team is effectively utilized, providing the necessary training and development to ensure effective delivery.  

• Support with leading the contract support team performance through motivation and commitment to achieve the business unit targets

•  Ensure the commercial management and financial performance of every purchase order is efficient and maximized. 

• Drive high quality commercial performance through understanding the contractual commitments, better buying and use of preferred suppliers.

• Support internal and external audits. 

• Positively respond to both our internal and external customers (often in a matrix environment) through effective communication and personal accessibility/credibility. .

• Support with managing the Contract Support Team in the production of the yearly maintenance orders, raising invoices and issuing to Suppliers. 

• Creation and review of management reports such as OPO's & Invoice Pool.

• Invoice pool monitored to ensure none in the pool longer than 5 days without a query code and all invoices received into the pool not receipted (unless work not complete).

Person Specification/ Requirements 

Education

• Hold academic passes with at least GCSE Maths and English or equivalent

Higher educational qualifications to ‘A’ level or degree (or equivalent)(Desirable)

Skills 

• Intermediate PC based skillswith experience in Word and Outlook 

• AdvancedExcel knowledge includingunderstanding of complex formulas 

• IT Skills to achieve key tasks and give the business a sound reporting base

• Capable of working in a matrix environment**

• Stakeholder / customer management skills 

• Organised and open to new ways of working to challenge inefficiencies

• Strong communication skills both upwards and downwards including both excellent verbal and presentation skills **

Desirable

• PowerPoint and Access experience

• Formal training in the use of Excel, Word and presentation software packages**

Knowledge

• A comprehensive understanding of business and customer-facing environments

• Understands the requirements of operating in a contract environment

Experience

• Competent working knowledge and experience of the technical aspects of FM delivery*

• Working Knowledge of FM assets and delivery workflows*

• Background in engineering management operations*

• Team leadership 

• Ability to work as part a multi-disciplinary and high performing team

• Financial acumen

• Highly computer literate

• IT Skills to achieve key tasks and give the business a sound reporting base

• Excellent written and verbal communication skills with strong oral presentation skills

• Proven commercial acumen and ability to contribute to decision making**

• Track record of driving results**

• Previous experience of a service industry role using operating systems such as Dynamics AX. (Desirable) 

Aptitude

• Able to work systematically, proactively manage situations and use own initiative

• A commitment to continuous quality improvement

• Must demonstrate a strong sense of customer focus with a passion for customer service 

• Results driven; task orientated

• Excellent time management and organisational skills

• Reliable 

• Calm manner, able to work under pressure and against rapidly changing demands and priorities

• Being able to promote the RISE values and culture

• Effective communication skills enabling the individual to work with clients, suppliers, and staff at all levels

• Results orientated, with attention to detail and accuracy

• Self-motivated, ability to prioritise demands and make decisions under pressure**

• Comprehensive numeracy and computer literacy *

Role Summary

Contract

• Effectively oversee the management of the yearly annual maintenance process

• Demonstrate knowledge of procedures and processes and deliver these to the required standard.

• Establishing robust relationships with the senior members of the team.

• Understand, anticipate and deliver both internal and external customer needs while building effective relationships whilst optimizing contract performance.

• Support with identification of savings opportunities to ensure customer and GWS financial savings targets are maximized.

• Ad-hoc support including but not limited to reporting as requested by Business Unit or Business/Finance.

Finance

• Support with managing a Finance Contract Support Team and ensure team is effectively utilized, providing the necessary training and development to ensure effective delivery.  

• Support with leading the contract support team performance through motivation and commitment to achieve the business unit targets

•  Ensure the commercial management and financial performance of every purchase order is efficient and maximized. 

• Drive high quality commercial performance through understanding the contractual commitments, better buying and use of preferred suppliers.

• Support internal and external audits. 

• Positively respond to both our internal and external customers (often in a matrix environment) through effective communication and personal accessibility/credibility. .

• Support with managing the Contract Support Team in the production of the yearly maintenance orders, raising invoices and issuing to Suppliers. 

• Creation and review of management reports such as OPO's & Invoice Pool.

• Invoice pool monitored to ensure none in the pool longer than 5 days without a query code and all invoices received into the pool not receipted (unless work not complete).

Person Specification/ Requirements 

Education

• Hold academic passes with at least GCSE Maths and English or equivalent

Higher educational qualifications to ‘A’ level or degree (or equivalent)(Desirable)

Skills 

• Intermediate PC based skillswith experience in Word and Outlook 

• AdvancedExcel knowledge includingunderstanding of complex formulas 

• IT Skills to achieve key tasks and give the business a sound reporting base

• Capable of working in a matrix environment**

• Stakeholder / customer management skills 

• Organised and open to new ways of working to challenge inefficiencies

• Strong communication skills both upwards and downwards including both excellent verbal and presentation skills **

Desirable

• PowerPoint and Access experience

• Formal training in the use of Excel, Word and presentation software packages**

Knowledge

• A comprehensive understanding of business and customer-facing environments

• Understands the requirements of operating in a contract environment

Experience

• Competent working knowledge and experience of the technical aspects of FM delivery*

• Working Knowledge of FM assets and delivery workflows*

• Background in engineering management operations*

• Team leadership 

• Ability to work as part a multi-disciplinary and high performing team

• Financial acumen

• Highly computer literate

• IT Skills to achieve key tasks and give the business a sound reporting base

• Excellent written and verbal communication skills with strong oral presentation skills

• Proven commercial acumen and ability to contribute to decision making**

• Track record of driving results**

• Previous experience of a service industry role using operating systems such as Dynamics AX. (Desirable) 

Aptitude

• Able to work systematically, proactively manage situations and use own initiative

• A commitment to continuous quality improvement

• Must demonstrate a strong sense of customer focus with a passion for customer service 

• Results driven; task orientated

• Excellent time management and organisational skills

• Reliable 

• Calm manner, able to work under pressure and against rapidly changing demands and priorities

• Being able to promote the RISE values and culture

• Effective communication skills enabling the individual to work with clients, suppliers, and staff at all levels

• Results orientated, with attention to detail and accuracy

• Self-motivated, ability to prioritise demands and make decisions under pressure**

• Comprehensive numeracy and computer literacy *