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There are two things that we want to share with anyone considering joining us.

Firstly, we’ve got big ambitions for our colleagues and the future of the organisation. These include our vision that inclusion and accessibility drive every conversation we have and every decision we make. We want our workforce to fully represent the communities and customers we serve, because a diverse business is a better business. We value every colleague, their diversity and the contribution that they make. When we say you’re welcome at BT, we really mean it.

Secondly, the one thing the pandemic has taught us is that a lot of current and future colleagues, where and when possible, want to embrace hybrid working. Therefore, we are introducing smart working at BT. Smart working means having the flexibility to choose, as a team, how and where you work depending on your team’s deliverables and needs; when you are at your shared core location to connect with others and when not. It may not be for every role, and, as part of the recruitment process, you’ll have the chance to discuss smart working and how it might work for the job you are applying for.

About this role

The role holder will be responsible for protecting the value of a single large contract in Defence through managing risks, effectively delivering contractual obligations and excellent stakeholder management.   The role will span the contract lifecycle of set up, transition from existing supplier and in life.  

You'll have the following responsibilities

Accountable for the financial and commercial delivery of a single large contracts in Defence

•To build a strong relationship with senior customer stakeholders.  Is the main interface and lead for the customer of the specific managed contract on all contractual topics

•Meets BT teams to explore whether it is possible to deliver customer requirements (does not have the power of veto)

•Assesses and manages the in-life contractual obligations and assigns internal BT teams to the relevant tasks (including themselves)

•Monitors and manages the Contract P&L, schedules timely month-end calls with Contract Accountants and others, ensuring revenue/cost accruals and deferrals have been accounted in the same period, developing reports

•Builds a strong relationship with the sector Account Management & Finance Teams to ensure controlled and managed business throughout the year

•Builds a strong relationship with peers across Contract Management  to ensure best practice is shared and implemented

•Responsible for set up of contract from a contract management perspective.

•Build a strong relationship with significant partners in relation to contract management and cost control.

Delivers change control on the contract and develops opportunities 

•For the lifetime of the contract, monitors compliance with contractual obligations including T&Cs and SLAs; identifies and manages risks to the contract P&L 

•Determines effective Change Control: ensures this is managed in the defined way/process; involves the appropriate parties such as Account Management and Commercial Finance to progress; triggers WNB process if applicable

•Manages and reports via CGR  deliverables / analysis on contract performance; uses defined processes and tools to assess and monitor commercial viability and ensures delivery against SLAs

•Identifies Contractual Opportunities and hands these to (or works with) Account Management to pursue if appropriate

•Champions the maximisation of Commercial Opportunities, including documenting and negotiating and resolving disputes.

Operational Accountabilities 

•Lead the contract specialist team who are responsible for protecting the value of managed contracts through managing risks, effectively delivering contractual obligations and excellent stakeholder management for a single large managed contract.

•Independently maintains records for complex decision points, financial performance, service delivery, billing, efficiency of change controls and general support activities in relation to a contract.

•Ensures effective and timely CGR calls, populating CGR scorecard files and review packs is consistent and accurate

•Works with the Contract Accountants and others to build consistent forecasting process which reflects all aspects of the P&L including Cost Transformation opportunities and risks

•Manages cost validation: To ensure required documents are in place available to the wider Contract Management team in a consistent manner

•Supports contract management organisation across a number of activities such as contract governance (CGRs), risk management / mitigation &

obligations, customer support, debt, P&L management

•Ensures the Team are actively managing billing to ensure prompt payment of bills from the customer.

You'll have the following skills & experience

Skills required for the job

•Expert ability in contract management.

•Expert in strategic planning.

•Expert transformation & business improvement skills.

•Expert in cost management & optimisation.

•Expert in risk and issue management

•Expert in 3rd party supplier management

•Strong ability to assess and agree new business

•Strong ability to mobilise new business

•Strong ability to identify & solve business problems.

•Strong knowledge of governance & compliance methods.

•Strong knowledge of best practice contract management methods.

•Strong stakeholder management skills within Enterprise and BT Group.

•Strong ability to work across organisational boundaries.

•Strategic thinker and someone who has led successful change programmes.

•Strong academic background (or equivalent)

Experience you would be expected to have

•Some experience in management of senior Civil Service Customers

•Broad experience of contract management.

•Experienced in governance & compliance methods.

•Proven ability to devise & implement strategy.

•Involvement in the of delivering operational transformation.

•Experienced in management of 3rd Party Suppliers and Sub Contractors

•Experience of organisational design is preferred.

•Strong knowledge of and where possible qualifications in contract management practices.

•Proven ability to work with geographically-dispersed and virtual teams.

•Ability to interface with other BT teams such as BT Legal, Group Risk, Finance, HR, etc.

•Experienced in employee communications planning & delivery.

•UK Government Security Clearance – SC minimum

•UK Government Developed Vetting - desirable

Benefits

Competitive salary and on-target bonus plan

World-class training and development opportunities

25 days’ annual leave (not including bank holidays)

Discounted broadband, mobile and TV packages

Car allowance (dependent on your role)

Share option and pension scheme programmes

Automatic enrolment into our ‘Sales as Profession’ community

Flexible benefits to fit around you

About BT

BT has a key role in British society, fostering change and leading technology innovation. From delivering the Olympics, to supporting the emergency services, to investing more into research than any other UK technology company, we take pride in everything we do - and in the people who work here.

We're now a global company operating at the forefront of the information age, employing 90,000 people in 180 countries. And we're on a mission. Guided by our core values of Personal, Simple and Brilliant our goal is to help customers, communities and businesses overcome barriers and release their potential.

So, if you're interested in the power of potential, why not join us today and release yours? You can read more here about what it's like to work at BT

How to Apply

It's easy to apply online; you just need a copy of your up-to-date CV and to follow the step-by step process. Don't worry if you need to make changes - you'll have the opportunity to review and edit your work on the final page. We look forward to receiving your application!