The world is still adjusting to a pandemic and recurring lockdown life. Never before has the orchestration of delivery systems been more important—for humans and the planet. The Business Application Platform design studio is looking for a Senior UX Content Designer to help streamline the world’s most connected real-time inventory and order fulfillment solution that impacts millions of peoples’ lives every day.

At Microsoft, we believe that UX design only becomes great when language is simple, clear, and designed to flow naturally from one concept to the next. That’s where you come in! As part of a multidisciplinary studio and full-stack product design team, you’ll use omnichannel inventory data, AI, and machine learning to help offer real-time solutions to businesses looking to increase customer satisfaction by providing greater flexibility, improved transparency, and on-time delivery every time.

Passionate about simplifying technology? Same.

Complexity brings out your curiosity. You’re a seriously seasoned Content Designer who loves creating deceptively simple software—the kinds of experiences that feel efficient, effortless, and rewarding because you’ve sweated every detail and distilled every concept down to its purest, simplest form.

You know the power of great information hierarchy, clear terminology, and navigation—and can speak to how carefully crafted UX flows can transform the customer journey from confusing to intuitive. Informing and evolving that journey with insights from research and data is second nature to you.

Yes, you know and love the cloud

While you love simple, your skillset is anything but. You’ve made apps from scratch as part of an interdisciplinary product design team in cloud, business, enterprise, or developer spaces. With a diverse skillset and loads of experience, you trust your approach and ability to figure out the best next action without a lot of second guessing or hand holding. You collaborate with ease (up/down/across) and are adept at influencing using loads of optimism, a hunger for feedback, a retractable ego, and growth mindset.

Dropdown or radio buttons? UI text or tooltip?

Your communications chops are interaction specific. You understand the concepts of drilling down, reducing friction, and offering bits of guidance right when—and only when—it’s needed. You know the value of using and contributing to design patterns, UI toolkits, and style guides to keep product teams aligned so content stays consistent, cohesive, and intentional.

Responsibilities

Responsibilities

Cross-functional, full-stack product design teams

You’ll be part of a product design team, studio, and organization that believes in the power of inclusion, diversity of ideas and people, work/life balance, and the sheer joy of solving hard problems. We’re nurturing a collaborative culture where everyone can flourish, learn, and innovate—even through the most challenging times.

Our UX Content Designers apply their core design skills of content strategy, information architecture, interaction design fundamentals, and digital communication. You’ll collaboratively design and shape the entire user journey—making every step in the customer’s workflow easy to understand and championing Microsoft’s brand voice principles: crisp and clear, warm and approachable, and ready to lend a hand.

Best of all? UX Content Designers here work from start to finish across strategy > structure > surface in deep partnership with their cross-functional teammates to co-design the most efficient and effective experience for customers.

What to expect from this role?

Supported by empowering and experienced managers and a UX Content Design Group of 30+ talented peers, here you’ll have the chance to solve the problems only content strategy and design can solve—using your superpowers to help people the world over to achieve more while propelling the business.

Day to day, you’ll be:

Contributing to a coherent vision and experience strategy for a product, product line, or family of products.

Aligning business, brand, naming, messaging, and design strategies using your expertise across the broad domain of customer communications inside or outside of Microsoft.

Using language as design material: Planning, crafting, and refining names and terms, messaging, and content, UX flows, and in-product language—testing, validating, and adapting for the next iteration. (Some wins will be fast, and others may feel like they take forever to land!)

Working within design systems: People will seek you out for answers on Microsoft’s brand voice, content style standards, terminology, common UI and interaction patterns, feature naming, and more. 

The company and the team

Microsoft's mission: Empower every person and every organization on the planet to achieve more.

You may be collaborating with partner teams across regions, with different cultures and perspectives—something we think results in products that work better for everyone.

Building a working understanding of Microsoft’s whole product portfolio strengthens domain knowledge, and can save you time, effort—and even earn you vital support from other teams.

Success here means questioning assumptions (or at least testing them!) and pushing beyond what’s familiar. You’ll explore, validate, test, iterate, and adapt experiences to drive customer usage and satisfaction.

Some products and features ship fast and get fine-tuned over time, while others involve longer timeframes and multiple teams and decision makers. Regardless of cadence, you’re a constant collaborator and your design input is critical to the product’s success at every juncture.

Our promise: We’ll support you and set you up for success—and regularly remind you how much we value your unique contributions to business impact and the success of products and projects.

All of us, as we are: Microsoft’s cultural values of inclusion, respect, accountability, and integrity reflect the culture we aspire to live every day.

Qualifications

Qualifications

All about you

6+ years of combined experience in content-focused roles—including 3+ years as a product-focused content strategist, content designer or UX writer.

Demonstrated experience crafting product user interfaces across a range of platforms including desktop, cloud services, and mobile.

A portfolio of work demonstrating experience creating user-centered design solutions is a requirement for application. (Either upload your portfolio with your application or include a link to it on your resume or LinkedIn profile.)

Your excellence in product content design and strategy gets your apps noticed and appreciated—and your senior skillset shows in your playbook of uniquely honed tools, approaches, and solutions.

You’re fluent in design tools like Figma, Sketch, InVision, or similar. (We use Figma.)

You embrace research and data—it’s second nature to collaborate with User Researchers and present customer-based, data-informed rationale for your ideas.

You’re innately curious. About design, about the customer landscape—you fuel your imagination with things big and small, so you can apply what you know to solve new problems.

Communication skills that extend to your relationships. You know building relationships both within and beyond your team is key for driving impact-oriented collaboration—and ultimately making a difference for customers.

A growth mindset—there’s always more to learn. Confidence and humility can coexist. You’re quick to own mistakes (we all make them) and willing to reconsider and explore ideas. 

Apply now

If this sounds like you, give that product-savvy skillset of yours the global reach it deserves! Be sure to include a link to your LinkedIn profile and upload your portfolio (or include a link) with at least three of your most relevant product work, whether products, apps, or feature workflows.

Security screening required

The ability to meet Microsoft, customer, and/or government security screening requirements is required for this role. These requirements include but are not limited to specialized security screenings such as the Microsoft Cloud Background Check. For this position, you’ll be required to pass the background check upon hire or transfer and every two years thereafter.

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Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.  We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.