We’re looking for a highly creative and tech-savvy content designer to join us to work on Microsoft Viva experiences for admins and subject matter experts. We write the UX content for Microsoft 365 products, like the Microsoft 365 admin center, SharePoint, OneDrive, Teams, and more.  

Our team brings warmth, humanity, and clarity to the conversation we have with our customers via the content in our products. You’ll work with our world-class designers, content creators, and engineering teams. You’ll create new product experiences, and your words will help customers learn, solve their problems, and get the most out of Microsoft Viva. Then you’ll use data to understand how to improve experiences and content to help customers have the amazing experiences they expect.  

A day in the life of a content designer might include: 

Participate in a co-writing session with writers, designers, and product managers 

Brainstorm with a UX writing teammate on how make error messages more human 

Participate in a design session to uncover the core concepts, customer language, and top questions you need to support in the user experience 

Conduct competitive research to inform your content strategy and voice 

Write conversational UI content for a new user experience flow 

Join writers and designers in weekly critiques to get feedback on UX writing and content design 

Co-write a user-testing script to explore an app flow 

Grab coffee with a colleague to hear what they’re excited about and how you can help 

Join a Teams channel to contribute to a group chat about UX design patterns and content guidelines or your favorite sushi place 

Answer email (yes, it’s still a thing) 

You’ll be happiest here if you:  

See words as an incredibly powerful design material for connecting with people 

Are passionate about the customer 

Are articulate and prepared 

Have a positive yet practical attitude 

Work quickly without compromising quality 

Take initiative and aren’t afraid to fail 

Design for impact.  

Have a learning mindset no matter what you’re working on 

This role might not be a good fit if you: 

Work better in structured, top-down environments than in the often-ambiguous and uncertain world of creative independence 

See failure as humiliation rather than a necessary risk 

Value striving for perfection over an agile work ethic 

Responsibilities

Write friendly, brilliantly clear UI text with language that lands within the parameters of our voice & tone principles 

Design and write content for in-product experiences that help customers achieve their goals   

Capitalize on multiple sources of customer data to inform your content design 

Understand, employ, and evangelize our content design principles, coherence guidelines, and content design evaluation tools. 

Identify opportunities for content additions, improvements, and innovations and effectively pitch those ideas to the team and stakeholders   

Perform functional and editorial quality assurance on content as appropriate   

Qualifications

3 to 5 years of experience delivering UX content design projects under tight deadlines and on time 

Portfolio of UX writing/content design samples for review  

Natural and inquisitive passion for technology  

Proficient with Microsoft Office products   

Foundational study in the UX design, Journalism, English, Creative Writing, Informatics, Communications, or related field of study 

 Additional qualifications   

Experience or training in Design Thinking methodology   

Experience in customer research   

Flexible, versatile writing across form factors, subject matter, and audiences   

Ability to represent content strategy as an integral part of iterative product development    

Creative collaboration and problem-solving skills  

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:

Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

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Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.  We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.