Our people work differently depending on their jobs and needs. From home working to job sharing, visit the remote and flexible working page on our website to find out more.

This role is based in the United Kingdom and as such all normal working days must be carried out in the United Kingdom.

Join us as a Senior Client Service Officer

• In this telephony role, you'll deliver a world class customer service to our clients
• We'll look to you to provide an outstanding customer journey, and you'll have the opportunity to develop your skill set and banking knowledge in a fast paced and engaging environment
• You'll handle an array of calls with care and attention, and taking real ownership of each and every enquiry 

What you'll do

You'll take telephone instructions and respond to client's requests for information regarding their general banking and credit card transactions. You'll update Coutts databases with accurate data, and you'll ensure all complaints and complex issues are documented. You'll also stay abreast of the bank's regulatory requirements, ensuring compliance at all times

Through effective and comprehensive training and the completion internal accreditations, this role offers the opportunity to enhance your skills while gaining valuable exposure to a prestigious institution.

The skills you'll need

To be successful in this role, you'll have a background in customer services, either face to face or over the phone. Previous banking experience would also be advantageous.

As well as this, you'll need:

• Excellent communication skills
• The drive and enthusiasm to learn and progress your career 
• Strong IT skills, proficient at MS applications

What else you'll need to know

We’re here for our customers, whatever the time of day or night, so you’ll need to be flexible in working a rotating shift pattern.

How we'll reward you

You’ll join on a competitive salary of £30,285 and you’ll receive a contribution to help you save for retirement. You can choose from a range of protection, healthcare or lifestyle benefits from RBSelect, our fully flexible reward programme.

You will have a generous holiday entitlement of 33 days – you may be required to work bank holidays.

If you need any adjustments to support your application, such as information in alternative formats or special requirements to access our buildings, or if you’re eligible under the Disability Confident Scheme please contact us and we’ll do everything we can to help.