Senior Business Analyst

• The role sits in a highly visible customer remediation program of works
• You are a seasoned Business Analyst with experience in delivering business projects

About the team

Retail Banking Services (RBS) is the public face of CommBank, delivering a seamless banking experience for the future, to our 10 million + personal and small business customers. We offer market-leading products and services, supported by some of the world’s best systems and processes.

The Customer Remediation Team is a remediation centre of excellence within RBS. This team is responsible for the management and execution of prioritised remediation activity. Remediation activity can range from simple customer payments to large complex projects covering multiple product lines and business units.

Do work that matters

In this role, you will manage the end to end process of customer remediation incidents. You will play a major role in allowing the bank to refund customers for fees and errors, at quality and in a timely manner.

The role reports into the Manager Business Analyst.

Responsibilities

• Owning remediation incidents and projects end to end.
• Defining business requirements by analysing the problem, facilitating stakeholder workshops and researching and resolving issues.
• Working closely with data analysts to explore and understand key data points.
• Building strong relationships with subject matter experts to assess problems and propose potential solutions.
• Writing and managing signoff for project documentation such as Business Requirements Documents.
• Defining and managing project timelines, and ensuring delivery in line with milestones.
• Liaising with test analysts, change managers and operations teams to ensure successful execution.
• Contribute to continuous improvement and a positive team culture.
• Adhere to the Code of Conduct. The Code of Conduct sets the standards of behaviour, actions and decisions we expect from our people.

What skills you will possess

• Demonstrated business analysis experience (experience in retail banking products advantageous).
• Strong values and passion for doing what’s right for our customers to deliver on our purpose
• Excellent analytical and problem solving ability with keen attention to detail
• Experience understanding and analysing data
• Strong written and verbal communication skills
• Proven ability to lead initiatives
• Strong stakeholder management skills
• Experience within Banking & Financial Services industry- Highly regarded.

Your Development and Career Progression

At CommBank, we’re committed to building a diverse and inclusive workforce reflecting the customers, businesses and communities we serve. As a value’s driven organisation, we nurture and support our people through focusing on skill and talent development, collaboration, flexibility and internal promotion.

If this sounds like you, apply today!

The health and safety of our people, customers and communities is our number one priority. This means that we require all of our employees to be fully vaccinated against COVID-19. Please speak to us if you have any questions about this based on your individual circumstances.

If you're already part of the Commonwealth Bank Group (including Bankwest), you'll need to apply through to submit a valid application. We’re keen to support you with the next step in your career.

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