Help out in managing customer demands to ensure maximum satisfaction, and to maintain quality over quantity

Review customer technical demands and instructions and assist internal team and customers to identify the best resolution for them.

A competent senior assurance engineer possesses a combination of both problem-solving and innovation skills to attend to several technical challenges

Provides post-sale technical support services to customers, including installation, troubleshooting, problem resolution and maintenance.

Responds to customer questions regarding operation and malfunctions. Advises customers on preventative maintenance and configuration adjustments to improve product performance and customer satisfaction.

Delivers remote (e.g., telephone, online) post-sale troubleshooting and diagnostic support services to ensure that all products and services function properly. Resolves technical support inquiries directly or indirectly through onsite and/or remote first-level support representatives

·  A responsible attitude

·  Ability to prioritise work

·  Good at planning ahead

·  Remaining calm under pressure

·  Decision-making abilities

·  Technical Skills

·  Time management

·  Ability to have authority but tactful with it

·  Accurate record keeping

As a recognised Top 50 Inclusive Employer in the UK, we know that diversity means success and innovation. We want our workplace to reflect the communities and customer we serve. Being inclusive is part of our DNA; we are all 100% human, and we create a culture where you can truly be yourself.

We’re also not your usual 9-5. We are a dynamic workplace and we want to talk to you about how you like to work.