Job Description:

Essential Job Functions

• Supports computer users with installation of basic hardware/software and networking components to meet personal computer needs.
• Diagnoses and troubleshoots basic problems with individual or multiple computer systems in order to maintain proper functioning; resolves issues including contacting and assisting vendors.
• Recommends hardware solutions regarding personal computers in assigned areas.
• Assists with computer studies, projects, and implementation of policies throughout area of assignment.
• Conducts diagnostic reviews and produces error reports as requested by customers in order to identify and correct any problems.

Basic Qualifications

• High school diploma or G.E.D.
• Two or more years of personal computer support experience
• Experience working with personal computer hardware, software, and terminology
• Experience working with personal computer systems and local area networks

Other Qualifications

• Computer skills
• Organizational skills
• Problem solving skills
• Ability to operate computer peripherals including monitors, printers, and scanners

Work Environment

• Office environment