Selling Partner Support Associate - SPS IN (Work from home) - Bangalore Selling Partner Support Associate - SPS IN (Work from home) - BangaloreTeam Description:Want to join the Earth's most customer centric company? Do you like to dive deep to understand problems? Are you someone who like to challenge Status Quo? Do you strive to excel at goals aligned to you? If yes, we have opportunities for you. The Selling Partner Support (SPS) team at Amazon is looking to hire candidates who can excel in a Virtual (Work from Home) Environment. The SPS team acts as the primary interface between Amazon and our 3rd party Sellers and Vendors. Sellers are our 3P customers that join the 'Selling on Amazon' program which in turn enables both individuals and businesses to sell their products and inventory on Amazon Marketplaces. When one registers as a Vendor, Amazon becomes a full-time distributor of your products. We buy and store the inventory, and take care of everything from shipping and pricing to customer service and returns. India as a region support different marketplaces in India, NA, and EMEA & APAC.Job Description:The Selling Partner Support (SPS) Associate acts as the primary interface between Amazon and our 3rd party sellers, providing phone and/or email support governed by internal service level agreements. The SPS associate will be responsible for providing timely and accurate operational support to 3rd party Sellers on the Amazon platform. The successful candidate has an immediate, distinct effect on the experience of customers of Amazon, making a strong record of customer focus a high standard for the role. A SPS associate is expected to address chronic system issues, provide process improvements, develop internal documentation, and contribute to a team environment. Virtual Contact Center (VCC)associates are expected to work from a home location approved by Amazon for all scheduled hours. It is the responsibility of the associates to ensure uninterrupted internet connectivity and work-like environment at home location so that associates can deliver their best in terms of productivity and quality.Position Description: Seller Support AssociateLOCATION (Bangalore) SHIFT REQUIREMENTS (24/7)The Seller Support Associate acts as the primary interface between Amazon and our 3rd party sellers, providing phone and e-mail support in English and Hindi language governed by internal service level agreements. The Seller Support Associate will be responsible for providing timely and accurate operational support to 3rd party Sellers on the Amazon platform. The successful candidate has an immediate, distinct effect on the experience of customers of Amazon, making a strong record of customer focus a high standard for the role. A Seller Support Associate is expected to address chronic system issues, provide process improvements, develop internal documentation, and contribute to a team environment.Summary of Responsibilities
Ideal Candidate ProfileHigh energy, solution focused with a passion for customer service. The ideal candidate will demonstrate keen logical thinking and analytical skills, with the ability to understand and empathize with sellers. Willingness to work to high performance targets as well as an inquisitive and improvement based approach to work are critical competencies for this role. The Seller Support Associate demonstrates end to end ownership of every seller interaction and couples this with proactive problem solving to provide exceptional support to sellers.Education, Experience and Skills
LanguageSpeakingListeningReadingWritingEnglishProficientProficientProficientProficientHindiProficientProficientIntermediateIntermediateElementary Level Ability to L/S/R/W simple phrases or sentences, have some difficulty understanding native speakers, elementary reading and writing skills.Intermediate An intermediate level to handle a variety of uncomplicated, basic, and communicative tasks and social situationsProficient means a well advanced skill level. In terms of language, the proficient label can refer to someone who is very skilled in the use of a language but who uses the language less easily and at a less-advanced level than a native or fluent speaker. Generally, a person who is proficient in the following areas: Read: the ability to read and understand texts written in the language Write: the ability to formulate written texts in the language Comprehend: the ability to follow and understand speech in the language Speak: the ability to produce speech in the language and be understood by its speakersBasic Qualifications
Information security: You should be will to sign a undertaking pertaining to do's and don'ts in accordance to the data Security policyErgonomic Furniture: In Amazon we care about your health hence suggest that all employees have an ergonomic chair and desk as their workspaceAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.