If you love working with a diverse group of people who are all about putting the customer at the centre and enabling choice, you've found the right company. The energy sector is transforming at a rate of knots and we want you to join us and be part of this transformation. We manage over two million advanced electricity and gas meters across NZ and Australia providing data services to our customers. This near 'real-time' delivery of big data is enabling new and innovative retail products that give customers large and small the ability to make smarter decisions. Vector's vision is to 'Create a new energy future' that is clean, affordable, reliable, puts the customer at the centre and enables decarbonisation. Vector Metering is at the heart of this change.

About the role

Fixed-term opportunity until January 2023.

As a Scheduler, you will provide support and guidance to the Customer Service Team. You will manage the scheduling of work for our retailers and support the Scheduling Team Leader by setting and reviewing priorities in the workflow.

Key responsibilities include the following:

• Efficiently schedule work for VectorAMS Retailers
• Deliver exceptional customer service when answering, booking appointments, and resolving customer and retailer queries
• Balancing timeframes and the utilisation of field technicians
• Identify areas for continuous and process improvement
• Develop and maintain effective, supportive and reliable communication with stakeholders

Who we are looking for

To be successful in this role you will be an enthusiastic team player with previous proven customer service experience. You will have the ability to communicate effectively with both internal and external customers.

You will also bring the following:

• Ability to build strong customer relationships
• Strong computer skills
• Quick and interested learner
• Strong problem-solving skills and ability to think outside the square
• Time management, attention to detail and ability to multitask

What we can offer you

We love working together to create a new energy future. If you want to be part of an organisation with a real and tangible purpose, we could be the place for you.

We offer a fun, flexible and stimulating work environment, full of interesting work being done by smart and innovative people. Our range of benefits supports our belief in flexibility, Health and Wellbeing and the importance of family. Flexibility includes where to work from, and flexible start and finish times so you can do your best work.

Vector engages a workforce made up of people and teams with diverse skills, values, backgrounds and experiences. We respect and value people who are different from each other, including gender, ethnicity, disability, age, sexual orientation, race and religion. We were the first corporate Living Wage Accredited employer, and the first Accessibility Tick employer. We are, of course, Rainbow Tick accredited, and Vector also won three gongs at the 2019 Diversity Awards NZ, including the Supreme Award. Why wouldn't you want to work here!

If you require assistance or accessibility support from us during the application and selection process, please do get in touch with us on 09-978 7792

Vector is a NZ Immigration Accredited Employer. However due to Covid-19 immigration restrictions, we can only accept applications from candidates who are either NZ/AU citizens/permanent residents, or hold a current valid work visa for employment in New Zealand.

Applications close on Sunday, 27 February 2022.