Resourcing Group are recruiting on behalf of a major client of ours who are opening a state of the art office space near Manchester airport. They are seeking enthusiastic, personable and reliable individuals who are looking to move into office working environment.

Reporting to the Service Desk Supervisor the Workforce Planner is responsible for the ownership and accountability regarding the allocation of engineering work. In addition the job incumbent is responsible for ensuring the accuracy and quality of all forecasting and resourcing plans for their allocation area/region/zone.

• Responsible for assigning direct labour within assigned region/ area
• Monitor the queue and priorities of jobs coming through
• Allocate jobs based on priority on daily basis to the Engineers
• Highlighting opportunities for improvement through understanding of underlying patterns, trends and causes
• Timely re-evaluation of resource demand based on changing inputs (i.e. Priority level) or trends and recommending/implementing appropriate action
• Production of daily, weekly and monthly plans as directed by the Senior Planner
• On a daily basis (by 4pm) allocate engineers jobs for the next day to include both PPM and Reactive Tasks
• Liaise with key stakeholders (Triage Specialist) to promote understanding or factors impacting successful planning
• Work with Triage team to ensure assignment of correct skill-set and develop knowledge base based on Triage outcome
• Work with Asset Manager to ensure weekly draw-down of PPM tasks from master 52-week planner
• Contact Engineers regarding emergency and urgent jobs
• Escalate non-standard or queries to the Triage team
• Knowledge of SLA's and KPI's in line with the contract
• Required to fulfil operational KPI's as indicated on the balance scorecard.
• Any other task requested by the service desk manager / supervisor

Qualifications

Skills and Behaviours

• Pro-active and Flexible thinker who is able to quickly adapt to changes in volume, patterns and priority levels
• Analytical and logical with the ability to apply creative solutions to resource constraints
• Demonstrable commercial focus and business acumen in recommendations and decision making
• Ability to work on own initiative and as part of a team
• Excellent verbal reasoning skills.

This is an excellent opportunity for someone with customer service and or call centre skills looking to move into a major organisation in an office environment so do not hesitate to apply as the client is ready to interview this week.

Setsquare is committed to equality in the workplace and is an equal opportunity employer.

Setsquare is acting as an Employment Business in relation to this vacancy.