The Role and Team

This position is working 37.5 hours per week, any 5 in 7 days.

Our community meals service delivers hot meals to some of society's most vulnerable adults. We have contracts throughout the country that offer a seven day a week food service solution for this client base.

All of our meals are prepared by chefs in our own Trowbridge kitchen and can cater for a wide variety of tastes, ethnicities and dietary requirements.

The service that we provide is much more than simply providing a hot meal; we provide a 'safe & well-being check' and have a rigorous process of reporting of any illnesses and unforeseen circumstances that we might come across. We will even wait with a customer until a relative or ambulance attends the scene when needed.

A passion for supporting vulnerable people, together with a great attitude towards customer service is essential for this role.

You will support the Driver Supervisor in being responsible for the Hampshire Contract and will have input into the financial performance, health & safety, client liaison, recruitment, training and development of your team.

The ideal candidate should be inspirational, challenge the norm and not be afraid to think big!

Who We Are

This role is required to work five days a week, which may include weekends and bank holidays.

We’re the leading food producer for the health and social care sector, providing delicious, nutritious and sustainable meals for people at home or in care.

We’re also the parent company of Wiltshire Farm Foods, the UK’s premier home-delivery service for ready-made meals.

Through our wide range of well-presented, nutritious meals to suit every taste and dietary need, we aim to make a real difference to lives of elderly and vulnerable people in care.

We’re proud to be a Living Wage employer and member of the Ethical Trading Initiative. We support British food and farming and operate a successful programme of waste reduction and resource efficiency across our whole business.

In addition to your salary you will receive a comprehensive training program, 33 days annual leave holiday entitlement, the ability to buy additional annual leave, retail discounts, free car parking, free turkey (or voucher) at Christmas and much more !

Responsibilities

• Ensure that the depot’s fleet of vehicles is operating at the highest efficiency and well maintained.
  
• Responsible for first line management of delivery drivers and loaders. Including, absence management, disciplinary & grievance matters.
• Responsible for ensuring that all meals are delivered and accounted for in line with Company Delivery Procedures.
• Ensure that accurate stock levels are maintained and stored appropriately.
• Ensure the depot is clean and organised.
• Ensure the regeneration kitchen is clean and organised.
• Promote best practise health and safety ensuring all procedures are followed and staff are trained.
• To produce staff working rotas and ensure staffing is in line with budget.
• To carry out interviews for recruitment and training.
• Ensure accident reporting is in line with company procedures, along with accident investigations.
• Hold staff and individual meetings to discuss results of telematics reports and other issues.
• Ensure that all company procedures are followed in completion of duties.

Qualifications

Essential:

• Proven experience in supervising a team successfully including investigations, disciplinaries and managing absence
  
• Experienced in stock control
  
• Have had to complete paperwork as part of current/previous role
  
• Experienced in handling cash
  
• To be IT literature – Microsoft packages
  
• Able to provide excellent customer service
  
• Full Driving license for Manual vehicles with the entitlement to drive in the UK
  
• Good understanding of written & oral English
  

Desirable:

• Experience of working with the elderly/vulnerable
  
• Experience of fleet management
  
• Experience of depot organisation
  
• Food Hygiene certificate
  
• Clean driving license
  
• Some Health & Safety training