Our mission is to break down the barriers of today to release the potential of tomorrow. Join us today and release yours.

There are two things that we want to share with anyone considering joining us.

Firstly, we’ve got big ambitions for our colleagues and the future of the organisation. These include our vision that inclusion and accessibility drive every conversation we have and every decision we make. We want our workforce to fully represent the communities and customers we serve, because a diverse business is a better business. We value every colleague, their diversity and the contribution that they make. When we say you’re welcome at BT, we really mean it.

Secondly, the one thing the pandemic has taught us is that a lot of current and future colleagues, where and when possible, want to embrace hybrid working. Therefore, we are introducing smart working at BT. Smart working means having the flexibility to choose, as a team, how and where you work depending on your team’s deliverables and needs; when you are at your shared core location to connect with others and when not. It may not be for every role, and, as part of the recruitment process, you’ll have the chance to discuss smart working and how it might work for the job you are applying for.

About this role

The vision of the sales tools & systems team is to provide the strategy and governance for Enterprise sales tools & systems 

(including data within the sales tools & systems), enabling sales to sell efficiently & effectively. 

The purpose of this role is to enable sales to sell product propositions efficiently and effectively through process capabilities 

designed, developed, and deployed within the salesforce sales tools & systems

Ensures trading reliability for Enterprise sales channels using deployed process capabilities within salesforce

Translates and Leads on lead-to-order and configure-price-quote process demand into functional/technical design of 

capability within the salesforce sales tools & systems

Ensures salesforce and CPQ are designed principally within ‘Out of the Box’ guardrails, reducing unnecessary configuration 

and customisation 

Consults into the salesforce and CPQ strategy for Enterprise channels

You'll have the following responsibilities

• Manages a team to deliver complex and large-scale technology development and solutions that provide business value and meet customer requirements, encouraging team’s use of innovative approaches and tools to solve high impact, complex problems. 

• Applies technical expertise to provide direction and make commercial decisions focused on wider converged technology lifecycle, setting roadmaps, and defining and driving towards a desired future state & ensuring BT can reliably trade. 

• Drives team’s understanding of customer and user centric technical process design, driving and implementing improvements to enhance the customer and user experience. 

• Making authoritative recommendations that balance delivery, strategic direction, and operational performance. 

• Accountable for TLR / TLC plan with Finance, year on year efficiency plans and overall business unit organisational health/high engaging teams.  

• Responsible for working understanding demand and ensuring proactive capacity planning to ensure teams are adequately resourced to cope with fluctuating business demand 

• Manage escalations for major releases/contracts, agreeing any changes with stakeholders   

• Agree initial finance and scope of transformation areas with stakeholders and apply cross release and/or IP level cost control. Ensure all release, transformation and contract areas meet budget targets and deliver agreed business capability. 

• Bold Decision Maker – Problem solves to achieve business unit plans, providing expertise and insight to support bold decisions.  

• Team Coach – Builds high performing cultures within teams, empowers, and supports coaching and development activities.  

• Collaborative Partner – Maintains internal and external relationships, collaborating both operationally and technically to delivery business results.  

You'll have the following skills & experience

• Stakeholder Management: Able to establish and maintain internal and external stakeholder relationships and facilitates mutually beneficial negotiations to develop solutions, ensuring they meet current and emerging business and technical needs. 

• Transformation: Able to manage long term changes and adapting the unit in line with the business. Be able to transform delivery to improve and reduce cost and b confident in managing changes to major products or releases.  

• Problem Solving: Must be able to proactively solve business problems that deal with uncertainty e.g., demand profile planning including location, skill, and resource. Also, some problems will be multi-platform wide, impacting multiple services or cross-portfolio solutions. 

• Be Agile:  Leads collaborative and agile ways of working through projects and programmes effectively managing changing priorities.  

• People Leader: Experience in leading teams encompassing the full employee lifecycle. Resource & skills identification, succession planning and matrix managing for multiple disciplines including having experience in TLR/TLC planning.  

• Commercial & Risk Awareness: Experience in evaluation of the obvious and subtle commercial risks/issues/challenges especially in relation to a programme/project. Experience in determining the appropriate commercial solutions 

• Bold Decision Maker – Problem solves to achieve business unit plans, providing expertise and insight to support bold decisions. 

• Successful Delivery: Ability to accept demand from key stakeholders bring from concept to live delivery, support all stages of Product trial and Launch.  

Benefits

• Competitive salary

• 25 days annual leave (plus bank holidays)

• 10% on target bonus

• Life Assurance

• Pension scheme

• Option to join the Healthcare Cash Plan or other benefits such as dental insurance, gym memberships etc.

• 50% off BT and EE mobile pay monthly or SIM only plans

• Exclusive colleague discounts on our latest and greatest BT broadband packages

• BT TV, including BT Sport and the NOW Entertainment membership, and 25% off NOW Sport, Cinema and Kids

• 30% discount for friends and family on EE mobile pay monthly and SIM only plans

About BT

BT has a key role in British society, fostering change and leading technology innovation. From delivering the Olympics, to supporting the emergency services, to investing more into research than any other UK technology company, we take pride in everything we do - and in the people who work here.

We're now a global company operating at the forefront of the information age, employing 90,000 people in 180 countries. And we're on a mission. Guided by our core values of Personal, Simple and Brilliant our goal is to help customers, communities and businesses overcome barriers and release their potential.

So, if you're interested in the power of potential, why not join us today and release yours? You can read more here about what it's like to work at BT

How to Apply

It's easy to apply online; you just need a copy of your up-to-date CV and to follow the step-by step process. Don't worry if you need to make changes - you'll have the opportunity to review and edit your work on the final page. We look forward to receiving your application!