REAL ADDED VALUE: A CONTENTED CUSTOMER.
WE ALWAYS GO THE EXTRA MILE. USE NUMBERS. CREATE JOY. BMW FINANCIAL SERVICES.
It takes a team with exceptional interpersonal skills and a can-do attitude to deliver great customer service. People who are always prepared to go the extra mile to find solutions that satisfy the needs of our customers and business. People who want to place themselves optimally to develop their capabilities. So if you enjoy a culture of open exchange and mutual trust, and you’d like to take on a fast-paced role within a highly motivated team, join us in driving the future of personalised financial services.

Sales Support Advisor – 22 Month FTC

Acting as a support function for the Retailer network (dealerships) and internal teams to enable them to secure the Customer finance. Adapting quotations for new and retained business, including high volumes of calls and admin, supporting the Underwriting team, liaising with various internal departments.

To provide appropriate support to the business lines regarding communication of new and existing processes, including tactical sales campaigns, to maximise opportunities and drive first call resolution. To provide administrative support for the Underwriting department including distribution and management of additional information provided by our Retailers and Partners in a timely manner.

• Calculate and offer support and guidance on new business quotations
• Challenge, validate and obtain authorisation for requests outside of own authorisation for rates, commissions and residual values
• Resolve queries and optimise new business opportunities
• Provide concise and detailed advice to retailer/partner on tactical campaigns to avoid significant financial risk for all parties
• Provide advice to Retailers/Partners on status of proposals in Underwriting
• Previous experience in a high volume telephone based role
• Strong telephone and customer service skills
• Ability to accurately handle and understand numerical data
• Computer literate with sound knowledge of all Microsoft Office packages
• Proven ability to work to deadlines with a high level of accuracy

Qualifications

• Previous experience in a high volume telephone based role
• Strong telephone and customer service skills
• Ability to accurately handle and understand numerical data
• Computer literate with sound knowledge of all Microsoft Office packages
• Proven ability to work to deadlines with a high level of accuracy

At BMW Group, we are open to requests for alternative working patterns. For most roles, the following could be possible: flexible hours, job shares, compressed hours or part-time working.