Our mission is to break down the barriers of today to release the potential of tomorrow. Join us today and release yours.

There are two things that we want to share with anyone considering joining us.

Firstly, we’ve got big ambitions for our colleagues and the future of the organisation. These include our vision that inclusion and accessibility drive every conversation we have and every decision we make. We want our workforce to fully represent the communities and customers we serve, because a diverse business is a better business. We value every colleague, their diversity and the contribution that they make. When we say you’re welcome at BT, we really mean it.

Secondly, the one thing the pandemic has taught us is that a lot of current and future colleagues, where and when possible, want to embrace hybrid working. Therefore, we are introducing smart working at BT. Smart working means having the flexibility to choose, as a team, how and where you work depending on your team’s deliverables and needs; when you are at your shared core location to connect with others and when not. It may not be for every role, and, as part of the recruitment process, you’ll have the chance to discuss smart working and how it might work for the job you are applying for.

About this role

Small and Medium Enterprises (SME) is a key sales channel for BT, contributing £1.7bn revenue and £0.8bn EBIT per year, and serving 1m+ SME customers in the UK.  It’s an exciting period of growth for SME, and as we embed our new Enterprise model to achieve that growth, this role will support the delivery of our ambitious transformation plans and goals. 

In a highly competitive market, this role is responsible for idenitifying opportunities and closing sales that secure new business with a portfolio of SME prospects. Through building strong relationships and successfully influencing and negotiating with key contacts and decision-makers, the roleholder achieves (exceeds!) targets for their prospects, by really getting to know their business and transformation roadmap, and developing win plans that showcase how BT & EE’s portfolio best meets their needs – targets may include customer contact activity and pipeline health, as well as SOV/revenue growth, market share, and customer experience.  A hunger to learn will be key in this role, alongside a desire to try new things to help new customers readily engage with BT, to support our sales people to be successful, and to make sure BT beat the competition and win in the market.  

You'll have the following responsibilities

• Develops and applies expertise on products and services from a specific BT / EE portfolio, to support customer offerings.

• Supports standard product sales opportunities and provides technical support as requested, to advance offerings.

• Collaborates with and supports account managers by providing technical product and service knowledge on request.

• Monitors and develops an understanding of BT’s competitors’ offerings for a specific product or service portfolio.

Specifically in this role:-

• Our sales specialists typically work on opportunities with our larger SME customers who have the most compex needs.  

• Collaborate with account managers, to develop and drive sales plans that retain existing and grow new business for BT.

• Apply sound technical expertise for a specific prodict and service portfolio (e.g. mobility, connectivity, IP voice), to ensure channel achieve and exceed targets for account base – which may include customer contact activity and pipeline health, as well as SOV/revenue growth, market share, and customer experience.

• Identify and advocate where technology can support both new business opportunities and growth opportunities within account base – drive attachment of service to product sales ensuring the mix is rich

• Take accountability for personal activity that drives a high level of customer satisfaction – effectively articulate how BT‘s strategy aligns with customers’ business goals, and how BT/ EE products and services best meet their needs.

• Customer interactions will largely be remote in a desk based inside sales environment.

You'll have the following skills & experience

·       Successful track record delivering brilliant sales outcomes for an account base

o   Experience with SME or Corporate customers preferrable

o   Experience in a rapid growth business and/or inside sales organisation preferrable

·       Used knowledge of the business to sell, negotiate or persuade

·       Advocating and applying technology where it has not been used previously

·       Worked alongside colleagues through a period of intense stress and pressure

·       Delivered results when the deliverables were unclear

·       Developed quotes /business cases and ways to avoid costs

·       Developed an internal network of strong working relationships you can call on to assist with your role

Benefits

25 days Annual Leave

Pension scheme

Shares Plan

Flexible benefits

Discounted BT Products

#Saleslab

About BT

BT has a key role in British society, fostering change and leading technology innovation. From delivering the Olympics, to supporting the emergency services, to investing more into research than any other UK technology company, we take pride in everything we do - and in the people who work here.

We're now a global company operating at the forefront of the information age, employing 90,000 people in 180 countries. And we're on a mission. Guided by our core values of Personal, Simple and Brilliant our goal is to help customers, communities and businesses overcome barriers and release their potential.

So, if you're interested in the power of potential, why not join us today and release yours? You can read more here about what it's like to work at BT

How to Apply

It's easy to apply online; you just need a copy of your up-to-date CV and to follow the step-by step process. Don't worry if you need to make changes - you'll have the opportunity to review and edit your work on the final page. We look forward to receiving your application!